Regional Field Service Manager

20 hours ago


กรงเทพมหานคร, Thailand Epoch Recruitment Full time

Bangkok, Bangkok Metropolis Permanent

This market leading global organization within the advanced food processing equipment industry has grown rapidly within the Asia & Oceania region. Currently based in 13 countries within the region they are an organization that invests heavily in their people including training initiatives within their European head office.

As the Regional Field Service Manager, Asia & Oceania will be responsible for creating, developing, and managing field service teams for the Asia & Oceania region / industry that can fulfill customer demand for field service activities. You will be required to provide planning and scheduling oversight for regional equipment installations and major service schedules allocating resources and manpower where required.

**Experience**:

- Monitor and manager employee performance across 13 country locations including KPI development and management.
- Analyse customer information to determine needs for successful planned installations, services, or repairs and continuously manage an overview of the possible gaps.
- The Regional Field Service Manager will be part of the Regional Leadership Team for Service and will expected to attend and contribute to the success of the team´s objectives.
- Responsible for the development of the regional including hiring suitable personnel, promotions, transfers, discharges, and disciplinary measures when required.
- On occasion or where required, accompany the Field Service Engineers and or Field Service Managers on customer site.
- Mentor employees on work-related issues and encourage employees to improve skill deficiencies to ensure employee job satisfaction.

**Skills & Education**:

- Strong experience in leadership, management of multi country diverse teams providing motivation to your employees, gaining commitment from both internal and external colleagues.
- Experience working with food production equipment or similar highly automated capital equipment within a manufacturing style environment.
- Knowledge of principles and processes for providing high quality field service to customers. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- A demonstrated strategic thinker, able to crystallize concepts into real strategy and put them into action.
- Excellent communication and stakeholder management skills with the ability to make decisions and meet deadlines.
- Bachelor or Master’s degree in Engineering or equivalent work experience.
- Excellent written and spoken English regularly communicating with the Europe head office.
- Analytical, IT literate with databases and spreadsheets
- Professional experience in Field Service Management within the equipment / Software manufacturing sector and/or similar industries. Food industry preferable.



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