Customer Care

**Overview** At the heart of QIAGEN’s business is a vision to make improvements in life possible. We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the...

**Overview**: **Salary**: 40,000 THB ~ 45,000 THB**Industry**: Trading(Other), Trading(Machinery)- Preliminary review of customer order T&C and sales agreement. Coordinate with Company contract team and the customer to smoothen the approval of contract and ensure compliance with International Trade Compliance - Preparation of weekly backlog report for SEA,...

**In this position you will.... Play a pivotal role in driving customer satisfaction and retention. You will manage and monitor and analyze key performance indicators (KPIs) related to claim processes, engagement, and satisfaction. You'll then leverage these insights to present actionable reports to local and regional Operations Heads, collaborate closely...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - Lazada Customer Care leverages on a suite of automation products, designed to provide an enhanced customer experience. To meet the increasing demands of daily operations for these customers self-service tools, there is a need for an Operations Associate to...

**Job Summary**: If you are a Logistics professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! The Customer care and logistic Executive the responsibility to drive and manage the logistics program across Asia Pacific plants. This role requires working closely freight forwarders in each region and ensuring door-to-door...

**In this position you will....** deliver a best-in-class customer experience to our customers. You will determine customers insurance coverage and provide support in all aspects of claims management including but not limited to evaluating claims, engaging with authorized repair centers, and managing the logistic activities ensuring service levels are...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - Within the Voice of Customer - Customer Care (CC) team, your tasks would include: - Review and analyse NPS/PSAT verbatims and other sources of customer feedback - Compile Buyer and Seller social sentiment (Data Collection & Input into the template) -...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - The Customer Experience (CX) team is responsible for steering and improving the overall Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT), and our objective is to ensure that customers...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Company Introduction - Founded in 2012, Lazada Group is the leading e-commerce platform in Southeast Asia. It is accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Identifies and assesses the training needs of Customer Care organization both Inhouse and BPO through Training Needs analysis, Focus Group Discussion, Quality Insights Forum and consultation with stakeholders. - Develops individualized and group training programs to address varying...

**In this position you will.... - be a champion for customer satisfaction by delivering exceptional, world-class service. You'll navigate the intricacies of customer insurance coverage, manage all aspects of claims (including evaluation, repair center engagement, and logistics), and ensure smooth, efficient processes that meet defined service level...

Location: **Thailand** - Department: Customer Service- Location: Thailand- The Customer Experience (CX) team is responsible for steering and improving the overall Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT), and our objective is to ensure that customers have a flawless and effortless...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Business owner of BPO agent quality across 6 ventures - Take lead in improving BPO QA efficiency through standardizing frameworks and automation tools - Take lead in identifying blockers, pain points that impact to customer satisfaction - Drive the insight sharing regarding top...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction: **Responsibilities**: Reporting to Quality Management Manager, you will be responsible for: - Driving the Quality of BPO Agents: Enhance agent performance through targeted quality initiatives. - Designing Analytical Frameworks: Identify performance gaps...

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Summary - Manage customer for Sales target & ensure profitability to Osotspa’s personal care portfolio - Retain customer and relationship over time ideally a strategic partner and advisor to the...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction- You will be guiding working very closely with BPO [partner] management team to improve operation performance including when adhoc or incidents happen - You will be managing multiple LOBs, contact channels and BPO partners - You will be expected to plan,...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Responsibilities: - Business owner of the Escalation management in Thailand - Business owner of the L2 team’s performance in Thailand - Take lead in resolving high-risk escalation from C-level, regulator bodies, including court attending - Take lead in driving down the Buyer/Seller...

Hello... Is it you we're looking for? **Responsibilities: - Provide product and service information to customers. - Identify and escalate priority issues. - Follow up on customer interactions. - Maintain a high level of professionalism and empathy in all customer interactions. - Participate in ongoing training and development to enhance customer service and...

**The team you'll be part of** Nokia’s People organization is responsible for leading a business-driven people strategy and offering people and workplace services to all Nokia employees. We partner closely with the business to provide a motivated and engaged workforce that is fit for the future. As People Care Partner in People Experience Care team you...

**Requirements:Overview** **Key Accountabilities** - Taking care Chinese national customer. - Increasing sales revenue and marketing in Chinese Customer. - Prospecting new business and new client relationships Chinese customer. - Support Thai staff to approach to Chinese company. - Collaborate with oversea sales office and factory. - Develop new business...