Customer Care Local Trainer-thailand

3 months ago


Thailand Lazada Full time

Location:
**Thailand**
- Department: Customer Service- Location: Thailand- Identifies and assesses the training needs of Customer Care organization both Inhouse and BPO through Training Needs analysis, Focus Group Discussion, Quality Insights Forum and consultation with stakeholders.
- Develops individualized and group training programs to address varying needs.
- Develops training modules using the LCX guidelines and leverages on the capability of BPO Training Team in creating interactive training materials, while ensuring the accuracy and effectiveness of content and timeliness of implementation.
- Localize the Training content roll out by Regional Training Team.
- Evaluates and ensures that trainings conducted are meeting business needs and improving performance.
- Effectively communicates updates and developments across CC verticals and BPO teams.
- Calibrates and certifies Outsource trainers, SME, QAs and TLs.
- Oversees and manages systems and tools (such as LILO and Learning Community) needed to develop and deliver Service Education, both onsite and virtual.
- Manages the Learning Management System (360Learning) - user access, course upload and reports generation.
- Keeps abreast of training trends, developments and best practices
- Perform other duties assigned

**Job Requirements**
- 1. Experts on CC Processes
- 2. Knowledge of any Instructional Design Models
- 3. Designing Training Programs
- 4. Driving training strategies
- 5. Training assessment & governance



  • Thailand Reeracoen Thailand Full time

    **Overview**: **Salary**: 40,000 THB ~ 45,000 THB**Industry**: Trading(Other), Trading(Machinery)- Preliminary review of customer order T&C and sales agreement. Coordinate with Company contract team and the customer to smoothen the approval of contract and ensure compliance with International Trade Compliance - Preparation of weekly backlog report for SEA,...


  • Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - Lazada Customer Care leverages on a suite of automation products, designed to provide an enhanced customer experience. To meet the increasing demands of daily operations for these customers self-service tools, there is a need for an Operations Associate to...

  • People Care Partner

    3 months ago


    Thailand NOKIA Full time

    **The team you'll be part of** Nokia’s People organization is responsible for leading a business-driven people strategy and offering people and workplace services to all Nokia employees. We partner closely with the business to provide a motivated and engaged workforce that is fit for the future. As People Care Partner in People Experience Care team you...


  • Thailand bolttech Full time

    **In this position you will.... Play a pivotal role in driving customer satisfaction and retention. You will manage and monitor and analyze key performance indicators (KPIs) related to claim processes, engagement, and satisfaction. You'll then leverage these insights to present actionable reports to local and regional Operations Heads, collaborate closely...


  • Thailand Emerson Full time

    **Job Summary**: If you are a Logistics professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! The Customer care and logistic Executive the responsibility to drive and manage the logistics program across Asia Pacific plants. This role requires working closely freight forwarders in each region and ensuring door-to-door...


  • Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - The Customer Experience (CX) team is responsible for steering and improving the overall Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT), and our objective is to ensure that customers...

  • Program Manager, Wee

    3 months ago


    Thailand CARE USA Full time

    **Description**: CARE’s Project Manager for Strive Czechia is a new position that will help to unlock the power of Micro and Small entrepreneurs (MSEs) in the Czech Republic. This effort aims to improve, digitalize, and grow over 250,000 MSEs by connecting entrepreneurs, especially women, with a one-stop shop of digital resources and coaching, while...

  • Customer Care Officer

    3 months ago


    Thailand bolttech Full time

    **In this position you will.... deliver a best-in-class customer experience to our customers. You will determine customers insurance coverage and provide support in all aspects of claims management including but not limited to evaluating claims, engaging with authorized repair centers, and managing the logistic activities ensuring service levels are always...

  • Customer Care Officer

    3 months ago


    Thailand bolttech Full time

    **In this position you will....** deliver a best-in-class customer experience to our customers. You will determine customers insurance coverage and provide support in all aspects of claims management including but not limited to evaluating claims, engaging with authorized repair centers, and managing the logistic activities ensuring service levels are...


  • Thailand HSBC Full time

    -Job description If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC serves millions of small, medium-sized...


  • Thailand Reeracoen Thailand Full time

    **Overview**: **Salary**: 40,000 THB ~ 45,000 THB**Industry**: Construction- Be responsible for the technical support of products in Thailand. - Travelling around Thailand region is necessary, as well as technical communication with HQ and sales supervisor located in Vietnam. - Main duties include preparing of technical information, handling and liaising...


  • Thailand Bosch Group Full time

    **Company Description** Location**:Robert Bosch Automotive Technologies (Thailand) Co., Ltd., Hemaraj Industrial Estate, Tasith, Pluak Daeng, Rayong, Thailand Do you want beneficial technologies being shaped by your ideas? Whether in the area of mobility solutions, consumer goods, industrial technology of energy and building technology - with us, you will...


  • Thailand GRATITUDE INC. Full time

    Salary : 87k THB Location: Bangkok **Job Description**: ROLE : Process Trainer Japanese LOCATION : Thailand Role & Responsibilities: - Train agents on product and process, as and when there are NHT batches - Monitor contacts and find out areas of opportunity - Work closely with Ops and Quality team design action plans to plug areas of opportunity -...


  • Thailand Aicila Group Pte Ltd Full time

    **CUSTOMER SERVICE MANAGER - THAILAND** Our client, a global pharmaceutical organization, is currently seeking a Customer Service Manager. The role is based in Bangkok and reports to the Commercial Operations Director. Bridging the customers and various functions in the organization, you will manage and oversee customer orders, logistics, credit controls...


  • Thailand HSBC Full time

    -Job description If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC serves millions of small, medium-sized...


  • Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Responsibilities: - Business owner of the Escalation management in Thailand - Business owner of the L2 team’s performance in Thailand - Take lead in resolving high-risk escalation from C-level, regulator bodies, including court attending - Take lead in driving down the Buyer/Seller...

  • Customer Onboarding

    5 months ago


    Thailand eZee Technosys Full time

    **Roles & Responsibilities** - New customer onboarding - Be able to understand the nature of client issues and resolve them in a timely and efficient manner. - Self-motivated and be team player. - Maintain policies and procedures when working with clients and provide appropriate information. - Collaborate with team members on knowledge transfer, procedures,...

  • Customer Care Officer

    3 months ago


    Thailand bolttech Full time

    **In this position you will.... - be a champion for customer satisfaction by delivering exceptional, world-class service. You'll navigate the intricacies of customer insurance coverage, manage all aspects of claims (including evaluation, repair center engagement, and logistics), and ensure smooth, efficient processes that meet defined service level...


  • Thailand Lazada Full time

    Location: **Thailand** - Department: Data & Business Intelligence- Location: Thailand- Responsibilities: - Reporting to Head of Business Intelligence & Strategy Planning for Customer Care, your job is to be the expert in using data to measure and analyze business performance.- Maintain & refine existing day to day operations-related automated reports -...


  • Thailand APL Logistics Full time

    To ensure all customs related documents are store accurately and in compliance with company and customs regulations. - To oversee and support trucking team to ensure timely delivery as per customers expectation to avoid any service failure. - To primarily responsible for day-to-day business operation to running efficiently. Any costs and revenue issues...