Manager, Escalation Management-customer Care

Location: **Thailand** - Department: Customer Service- Location: Thailand- Business owner of BPO agent quality across 6 ventures - Take lead in improving BPO QA efficiency through standardizing frameworks and automation tools - Take lead in identifying blockers, pain points that impact to customer satisfaction - Drive the insight sharing regarding top...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - Lazada Customer Care leverages on a suite of automation products, designed to provide an enhanced customer experience. To meet the increasing demands of daily operations for these customers self-service tools, there is a need for an Operations Associate to...

**In this position you will.... Play a pivotal role in driving customer satisfaction and retention. You will manage and monitor and analyze key performance indicators (KPIs) related to claim processes, engagement, and satisfaction. You'll then leverage these insights to present actionable reports to local and regional Operations Heads, collaborate closely...

To ensure all customs related documents are store accurately and in compliance with company and customs regulations. - To oversee and support trucking team to ensure timely delivery as per customers expectation to avoid any service failure. - To primarily responsible for day-to-day business operation to running efficiently. Any costs and revenue issues...

**In this position you will.... deliver a best-in-class customer experience to our customers. You will determine customers insurance coverage and provide support in all aspects of claims management including but not limited to evaluating claims, engaging with authorized repair centers, and managing the logistic activities ensuring service levels are always...

**In this position you will....** deliver a best-in-class customer experience to our customers. You will determine customers insurance coverage and provide support in all aspects of claims management including but not limited to evaluating claims, engaging with authorized repair centers, and managing the logistic activities ensuring service levels are...

**Overview**: **Salary**: 40,000 THB ~ 45,000 THB**Industry**: Trading(Other), Trading(Machinery)- Preliminary review of customer order T&C and sales agreement. Coordinate with Company contract team and the customer to smoothen the approval of contract and ensure compliance with International Trade Compliance - Preparation of weekly backlog report for SEA,...

**Job Summary**: If you are a Logistics professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! The Customer care and logistic Executive the responsibility to drive and manage the logistics program across Asia Pacific plants. This role requires working closely freight forwarders in each region and ensuring door-to-door...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Identifies and assesses the training needs of Customer Care organization both Inhouse and BPO through Training Needs analysis, Focus Group Discussion, Quality Insights Forum and consultation with stakeholders. - Develops individualized and group training programs to address varying...

**Job Purposes**: Manage and implement directions to customer service operations and coordination with relevant functions internal and external branch, in order to create alignment of standards, satisfy customers, and achieve goals **Key Roles and Responsibilities**: - Implement plans and directions to manage operations of customer service to ensure...

**About us**: - Assist project owner in managing the overall project achievement and compliance. - Work with project owner to establish project initiation in term of Project Charter, Schedule, etc. - Facilitate and administrative the project risk assessment with key project members and communicate risk status to stakeholders and customer periodically. -...

**About us** - Assist project owner in managing the overall project achievement and compliance. - Work with project owner to establish project initiation in term of Project Charter, Schedule, etc. - Facilitate and administrative the project risk assessment with key project members and communicate risk status to stakeholders and customer periodically. -...

**Do you believe there’s a place for everything and everything?**: **Are you the very best at follow-through?**: **Are you a “what if’ thinker?**: Mega Lifesciences is looking for a **Manager - Strategic HR** to work closely with Operation Management & Chief People Officer in a fast-paced environment that will offer ample opportunity to learn and to...

**In this position you will.... - be a champion for customer satisfaction by delivering exceptional, world-class service. You'll navigate the intricacies of customer insurance coverage, manage all aspects of claims (including evaluation, repair center engagement, and logistics), and ensure smooth, efficient processes that meet defined service level...

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...

Position Summary Sales Manager/ Assistant Sales Manager taking care of supplements & beverages **Responsibilities**: - Achieves agreed budget, GP and targets and continuously monitors actual sales performance against budget by product and customer. - Identifying key customers and marketing opportunities for analyzing survey results. - Evaluating pospect...

It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ **Job Description**: - The Material Manager position will be responsible for managing...

**Responsibilities**: - Manage Freezone bonded or any other tax privileges by setting up good managing processes, workflows and training to supply chain department - Manage all import / export business, drive logistics process continual improvement to increase efficiency and ensure customs clearance in compliance with customer policies. - Reviews shipping...

**Responsibilities** - Manage and control team to achieve transport operations’ objectives and KPIs, together with review SOP at operation to ensure designed process lead team performance to meet team objective and KPIs. - Update weekly team performance report and escalation issue with Contract Manager. - Update daily issue and request support from...

**Responsibilities**: - Manage and control team to achieve transport operations’ objectives and KPIs, together with review SOP at operation to ensure designed process lead team performance to meet team objective and KPIs. - Update weekly team performance report and escalation issue with Contract Manager. - Update daily issue and request support from...