Customer Service Agent

6 months ago


Thailand VSI GROUP DENMARK ApS Full time

Hello... Is it you we're looking for?

**Responsibilities:
- Provide product and service information to customers.
- Identify and escalate priority issues.
- Follow up on customer interactions.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Participate in ongoing training and development to enhance customer service and product knowledge.

**Requirement**:

- Excellent verbal and written communication skills in Danish.
- Business communication skills in English.
- Strong problem-solving skills.
- Ability to work both independently and as part of a team with a collaborative mindset.
- Professional mindset, along with empathy, an open-minded attitude, and a willingness to learn.

**Benefits**:

- 25 paid days off per year
- 6 days personal leave
- Paid maternity leave
- Free lunch at the office
- Health Insurance and Social Security
- Big modern office in the heart of Chiang Mai
- Friday games
- Awesome monthly social events
- Game stations with table tennis, basketball, table football and play station
- And most importantly, kind and awesome teammates

**Your new workplace:
- We are a "humans first, resources after" company: We care about building relationships with our team members and strengthening partnerships with our clients based on trust. Putting humans first doesn’t mean we don’t care about results and performance - we do - just not at the expense of people.
- We lead with "Frihed under Ansvar": which means “With great freedom comes great responsibility”. Like a scale - the amount of freedom and responsibility must be equally balanced. Our leadership philosophy is true to our Scandinavian roots.
- We play as a dream team: Just like a professional soccer team, each of our teammates has a very important role in our team’s success. We will all work together to foster a good environment so our teammates can play their best with one another and get the opportunity to become the stars of tomorrow.
- Challenging the status quo is in our DNA: With our partners in mind, we are motivated by the hunger to improve and innovate to forge the foundations for long-term success. We will seek out the best team members who will bring fresh perspectives and ideas, and challenge us to do better.


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