Customer Care Officer

5 days ago

Thailand bolttech Full time

**In this position you will....**

deliver a best-in-class customer experience to our customers. You will determine customers insurance coverage and provide support in all aspects of claims management including but not limited to evaluating claims, engaging with authorized repair centers, and managing the logistic activities ensuring service levels are always maintained and processed within the applicable SLAs.

**You will be responsible for **
- Process, register and administrate Mobile Phone Insurance claims, ensure all claims are captured in a timely manner.
- Maintain diary and monitor claims on regular basis. Make sure all claims are processed within client’s SLA, includes other claims matter i.e., assess claim, prepare settlement offer, and phone replacement, follow up on appeal claims, conduct claims review, issue major claim report etc.
- Working together with the Tel-co or handset repairers and provide advice to the Insurer and dealers on claim assignments.
- Process daily administration matter i.e., inbound calls, policy inquiries, data entry, monthly premium deduction through merchant bank, support Operation & Sales managers daily administration issues etc.
- Responsive to customer requests in timely manner, have a strong commitment to understanding and anticipating internal/external customers and partners’ diverse needs and expectations and strive to deliver customer-centric solutions.
- Responsible for communicating with customers directly through phone calls and servicing their requests in a timely and professional manner.
- Actively seeks to understand customer's feedback and need and use it in making decisions and solutions.
- Ensure all incoming calls are answered with full integrity & deliver excellent customer service
- Ensure all claims are processed within the given turnaround time / SLA
- Ad-hoc operations assignments and projects

**For you to be successful
**We expect you to be able to demonstrate the following key competencies**

Impactful
- Has a clear understanding of team’s objectives and aligns efforts to these
- Empowered to be quick to act and take steps to address issues.
- Seeks necessary information on which to base decisions and is comfortable recommending an approach.
- Maintains commitment to achieving goals in the face of obstacles.

Customer Focus
- Understands the importance of customer feedback and appreciates their points of view.
- Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
- Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption.

Curious
- Engages in learning activities and is interested in understanding different ways of doing things including the key activities performed by others in team.

Collaborative
- Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team.
- Builds diverse networks and cooperative key working relationships to work in partnership with others.
- Co-operates with team members to resolve problems and achieve goals.

Communication
- Communicates clearly and actively listens to others.
- Provides others with information they need in a timely manner.
- Receptive to feedback and appropriately expresses own opinions.
- Clear and professional communication directly with customers.

**You will require the following qualifications and skills**
- Possess minimum bachelor’s degree in any field.
- Minimum 2 years’ experience as Claim Administrator or Customer Care
- Call Centre experience will be an advantage.
- Fluent in spoken and written Thai.
- Fluent in written and passive in spoken English
- Meticulous with an eye for details.
- Strong knowledge of managing sensitive/confidential situations.
- Must show a willingness to work as a member of a team, but also able to work independently and on own initiative.
- Must possess a “problem solver” approach and a “can-do” attitude.
- Strength of character to raise and communicate issues or recommendations.
- Good team player and can work well with people of all levels.
- Computer literacy in word, excel and power point.
- An appetite for growth and personal development

  • Customer Care and Logistics Executive

    1 week ago

    Thailand Reeracoen Thailand Full time

    **Overview**: **Salary**: 40,000 THB ~ 45,000 THB**Industry**: Trading(Other), Trading(Machinery)- Preliminary review of customer order T&C and sales agreement. Coordinate with Company contract team and the customer to smoothen the approval of contract and ensure compliance with International Trade Compliance - Preparation of weekly backlog report for SEA,...

  • Customer Care and Logistic Executive

    1 week ago

    Thailand Emerson Full time

    **Job Summary**: If you are a Logistics professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! The Customer care and logistic Executive the responsibility to drive and manage the logistics program across Asia Pacific plants. This role requires working closely freight forwarders in each region and ensuring door-to-door...

  • Customer Care-technology Management

    2 weeks ago

    Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - Lazada Customer Care leverages on a suite of automation products, designed to provide an enhanced customer experience. To meet the increasing demands of daily operations for these customers self-service tools, there is a need for an Operations Associate to...

  • Manager, Lazpay Data Analytics

    1 week ago

    Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Job Overview - The LazPay Customer Care Data Analytics is responsible for providing LazPay customer insights including driving LazPay business growth. You will work closely with internal LazPay Customer Care team and other cross-functions to help identify business opportunities or...

  • Customer Care Officer

    2 weeks ago

    Thailand bolttech Full time

    **In this position you will.... - be a champion for customer satisfaction by delivering exceptional, world-class service. You'll navigate the intricacies of customer insurance coverage, manage all aspects of claims (including evaluation, repair center engagement, and logistics), and ensure smooth, efficient processes that meet defined service level...

  • Senior Associate, Customer Care Solutions-customer

    2 weeks ago

    Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - Lazada Customer Care leverages on a suite of automation products, designed to provide an enhanced customer experience. To meet the increasing demands of daily operations for these customers self-service tools, there is a need for an Operations Associate to...

  • Manager, Lazpay Voice of Customer

    1 week ago

    Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Job Overview: - Within the department in Customer Care, you will be responsible for assisting in research and analyzing customer (Buyer & Seller) feedback across all journey milestones, as well as execution of initiatives which will bring delivery of experience on Lazada platform...

  • Manager, Lazpay Customer Experience

    1 week ago

    Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Job Overview: - The LazPay Customer Experience (CX), which is under LazPay Customer Care team, is responsible for steering and improving the LazPay (Payment) Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT). Our...

  • Customer Experience-customer Care

    17 hours ago

    Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - The Customer Experience (CX) team is responsible for steering and improving the overall Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT), and our objective is to ensure that customers...

  • Customer Experience-customer Care

    4 days ago

    Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Company Introduction - Founded in 2012, Lazada Group is the leading e-commerce platform in Southeast Asia. It is accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments...

  • Customer Care Local Trainer-thailand

    1 week ago

    Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Identifies and assesses the training needs of Customer Care organization both Inhouse and BPO through Training Needs analysis, Focus Group Discussion, Quality Insights Forum and consultation with stakeholders. - Develops individualized and group training programs to address varying...

  • Customer Care-performance

    2 weeks ago

    Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction: **Responsibilities**: Reporting to Quality Management Manager, you will be responsible for: - Driving the Quality of BPO Agents: Enhance agent performance through targeted quality initiatives. - Designing Analytical Frameworks: Identify performance gaps...

  • Manager, Lazpay Bpo Performance

    1 week ago

    Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Job Overview: - The LazPay Operation Management is under LazPay Customer Care team. Our objective is to ensure that customers have a flawless and effortless shopping experience with smooth and secure payment on our platform. The scope includes managing multiple LOBs, working closely...

  • Inhouse Bpo Manager-customer Care-performance

    2 weeks ago

    Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - The Lazada Ecommerce Operation Management is Customer Care team. Our objective is to ensure that customers have a flawless and effortless shopping experience with smooth and secure payment on our platform. The scope includes managing multiple LOBs, working...

  • Customer Experience-customer Care

    3 days ago

    Thailand Lazada Full time

    Location: **Thailand** - Department: Customer Service- Location: Thailand- The Customer Experience (CX) team is responsible for steering and improving the overall Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT), and our objective is to ensure that customers have a flawless and effortless...

  • Officer Customer Service

    4 days ago

    Thailand Lexzau, Scharbau GmbH & Co. KG Full time

    **Officer Customer Service - Onsite** **Your Responsibilities** **Work Location** : Onsite in Bangphli Industrial Estate, Samutprakarn - To manage and extend an excellent service to customer - To handle the customer service on site and cooperate with Leschaco team for import shipment - To cooperate with operation/customs clearance import/export in solving...

  • Customer Service and Planning Officer

    2 weeks ago

    Thailand บริษัท เอคโค่ แทนเนอรี่ (ประเทศไทย) จำกัด Full time

    วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 2 - 5 ปี- อยุธยาและภาคกลาง- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ We...

  • Customer Service Officer

    2 days ago

    Thailand DHL Full time

    **Responsibilities**: - Coordinate sailing/vessel schedule and support booking to client. - Improve client satisfaction and maintain good relationship with key client. - Services the client’s requirements in timely, accurate and constructive manner. - Manage & ensure under Customs regulation and others required for inbound-outbound shipment delivery on...

  • Client Care Advisor

    2 weeks ago

    Thailand Tiffany & Co. Full time

    The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH! Are you passionate about developing talents, building...

  • Key Account Executive

    4 days ago

    Thailand บริษัท โอสถสภา จำกัด Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Summary - Manage customer for Sales target & ensure profitability to Osotspa’s personal care portfolio - Retain customer and relationship over time ideally a strategic partner and advisor to the...