Customer Experience-customer Care

Location: **Thailand** - Department: Customer Service- Location: Thailand- Company Introduction - Founded in 2012, Lazada Group is the leading e-commerce platform in Southeast Asia. It is accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - Lazada Customer Care leverages on a suite of automation products, designed to provide an enhanced customer experience. To meet the increasing demands of daily operations for these customers self-service tools, there is a need for an Operations Associate to...

**In this position you will.... Play a pivotal role in driving customer satisfaction and retention. You will manage and monitor and analyze key performance indicators (KPIs) related to claim processes, engagement, and satisfaction. You'll then leverage these insights to present actionable reports to local and regional Operations Heads, collaborate closely...

Location: **Thailand** - Department: Customer Service- Location: Thailand- The Customer Experience (CX) team is responsible for steering and improving the overall Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT), and our objective is to ensure that customers have a flawless and effortless...

**Overview** At the heart of QIAGEN’s business is a vision to make improvements in life possible. We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the...

**Overview**: **Salary**: 40,000 THB ~ 45,000 THB**Industry**: Trading(Other), Trading(Machinery)- Preliminary review of customer order T&C and sales agreement. Coordinate with Company contract team and the customer to smoothen the approval of contract and ensure compliance with International Trade Compliance - Preparation of weekly backlog report for SEA,...

**In this position you will....** deliver a best-in-class customer experience to our customers. You will determine customers insurance coverage and provide support in all aspects of claims management including but not limited to evaluating claims, engaging with authorized repair centers, and managing the logistic activities ensuring service levels are...

**Job Summary**: If you are a Logistics professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! The Customer care and logistic Executive the responsibility to drive and manage the logistics program across Asia Pacific plants. This role requires working closely freight forwarders in each region and ensuring door-to-door...

**In this position you will.... - be a champion for customer satisfaction by delivering exceptional, world-class service. You'll navigate the intricacies of customer insurance coverage, manage all aspects of claims (including evaluation, repair center engagement, and logistics), and ensure smooth, efficient processes that meet defined service level...

**Job Purposes**: Oversee overall customer experience including system interface flow. Ensures customer satisfaction with all touch points within the terminal and employee/ customer interaction on all platforms of interfaces to create brand awareness, great customer experience and maximize transactions. **Key Roles and Responsibilities**: - Oversee overall...

**Job Purposes**: Manage and implement directions to customer service operations and coordination with relevant functions internal and external branch, in order to create alignment of standards, satisfy customers, and achieve goals **Key Roles and Responsibilities**: - Implement plans and directions to manage operations of customer service to ensure...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Identifies and assesses the training needs of Customer Care organization both Inhouse and BPO through Training Needs analysis, Focus Group Discussion, Quality Insights Forum and consultation with stakeholders. - Develops individualized and group training programs to address varying...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction: **Responsibilities**: Reporting to Quality Management Manager, you will be responsible for: - Driving the Quality of BPO Agents: Enhance agent performance through targeted quality initiatives. - Designing Analytical Frameworks: Identify performance gaps...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Business owner of BPO agent quality across 6 ventures - Take lead in improving BPO QA efficiency through standardizing frameworks and automation tools - Take lead in identifying blockers, pain points that impact to customer satisfaction - Drive the insight sharing regarding top...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction- You will be guiding working very closely with BPO [partner] management team to improve operation performance including when adhoc or incidents happen - You will be managing multiple LOBs, contact channels and BPO partners - You will be expected to plan,...

**Job requirement**: Assisting the Customer Engagement Centre in delivering a positive experience for Dusit Hotels & Resorts customers both in Thailand and outside Thailand Help customers make reservations. **Attributes we value.** - Sense of empathy and service mind - Good communication skill, able to read and write in English - Willing to learn. -...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Responsibilities: - Business owner of the Escalation management in Thailand - Business owner of the L2 team’s performance in Thailand - Take lead in resolving high-risk escalation from C-level, regulator bodies, including court attending - Take lead in driving down the Buyer/Seller...

**Job Purposes**: Control operations of providing service and help, including building relationship with customers in branch and managing customer service areas, to satisfy customers effectively **Key Roles and Responsibilities**: - Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure...

**What's your role in the team?**: - Analyze voice of customer to identify the issue, and share with relevant team, actionable insights to improve our service. - Perform Root Cause Analysis on the information gathered from several sources (NPS, order rating, CS survey, customer’s complaint) and categorize the feedback as action points for Inner or Outer...

Analyze voice of customer to identify the issue, and share with relevant team, actionable insights to improve our service. Perform Root Cause Analysis on the information gathered from several sources (NPS, order rating, CS survey, customer's complaint) and categorize the feedback as action points for Inner or Outer Loop. Track coaching effectiveness through...