Performance & Agent Management-customer Care

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction: **Responsibilities**: Reporting to Quality Management Manager, you will be responsible for: - Driving the Quality of BPO Agents: Enhance agent performance through targeted quality initiatives. - Designing Analytical Frameworks: Identify performance gaps...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Business owner of BPO agent quality across 6 ventures - Take lead in improving BPO QA efficiency through standardizing frameworks and automation tools - Take lead in identifying blockers, pain points that impact to customer satisfaction - Drive the insight sharing regarding top...

**In this position you will.... Play a pivotal role in driving customer satisfaction and retention. You will manage and monitor and analyze key performance indicators (KPIs) related to claim processes, engagement, and satisfaction. You'll then leverage these insights to present actionable reports to local and regional Operations Heads, collaborate closely...

**In this position you will....** deliver a best-in-class customer experience to our customers. You will determine customers insurance coverage and provide support in all aspects of claims management including but not limited to evaluating claims, engaging with authorized repair centers, and managing the logistic activities ensuring service levels are...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - Lazada Customer Care leverages on a suite of automation products, designed to provide an enhanced customer experience. To meet the increasing demands of daily operations for these customers self-service tools, there is a need for an Operations Associate to...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Identifies and assesses the training needs of Customer Care organization both Inhouse and BPO through Training Needs analysis, Focus Group Discussion, Quality Insights Forum and consultation with stakeholders. - Develops individualized and group training programs to address varying...

**Overview** At the heart of QIAGEN’s business is a vision to make improvements in life possible. We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the...

**Orami Thailand** - Thailand - Unspecified **SKILLS REQUIRED** Customer Service, Communication, KPI, English, Management **ABOUT COMPANY** Online Shopping Destination for Women in Southeast Asia - Commerce, Content & Community **JOB DESCRIPTION** Industry: e-commerce Experience: Mid-High level Location: Bangkok Benefits: Salary, Medical, Dental and...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction: - Workforce Management(WMF) oversee productivity at companies by assessing, analyzing, and reporting employee productivity at the individual, departmental and institutional levels. They determine the best way to utilize employees' productivity skills using...

**Overview**: **Salary**: 40,000 THB ~ 45,000 THB**Industry**: Trading(Other), Trading(Machinery)- Preliminary review of customer order T&C and sales agreement. Coordinate with Company contract team and the customer to smoothen the approval of contract and ensure compliance with International Trade Compliance - Preparation of weekly backlog report for SEA,...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Responsibilities: - Business owner of the Escalation management in Thailand - Business owner of the L2 team’s performance in Thailand - Take lead in resolving high-risk escalation from C-level, regulator bodies, including court attending - Take lead in driving down the Buyer/Seller...

**Job Summary**: If you are a Logistics professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! The Customer care and logistic Executive the responsibility to drive and manage the logistics program across Asia Pacific plants. This role requires working closely freight forwarders in each region and ensuring door-to-door...

**Be Our Manager, Performance Management** We are seeking an assertiveness, decisiveness, and an aggressive mindset Performance Manager to lead strategic execution effectively. The Performance Manager will play a significant role in driving performance excellence and continuous improvement within our organization. They hold accountability for store...

Location: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction: - Deep dive into root cause of C-Level escalations which includes deep diving root cause, work with stakeholders to resolve business processes, system enhancement as well as BPO’s opportunities. - Facilitates discussions with stakeholders that can...

**Grow your career in an international environment** Do you want a career that impacts millions of people for the good? At Mölnlycke, you’ll be helping to equip medical professionals with solutions to improve outcomes for patients. And you’ll develop your career in a growing organization with an inspirational culture - where you’ll be recognized for...

**In this position you will.... - be a champion for customer satisfaction by delivering exceptional, world-class service. You'll navigate the intricacies of customer insurance coverage, manage all aspects of claims (including evaluation, repair center engagement, and logistics), and ensure smooth, efficient processes that meet defined service level...

Hello... Is it you we're looking for? **Responsibilities: - Provide product and service information to customers. - Identify and escalate priority issues. - Follow up on customer interactions. - Maintain a high level of professionalism and empathy in all customer interactions. - Participate in ongoing training and development to enhance customer service and...

Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards,...

We solve the problem of loneliness, isolation, and disconnection with the help of digital reality. Our digital nomad team of **more than 800 professionals **works all over the world. Our international team of like-minded people and professionals solves ambitious daily tasks and creates truly global products. We value focusing on results, proactive approach,...

Analyze voice of customer to identify the issue, and share with relevant team, actionable insights to improve our service. Perform Root Cause Analysis on the information gathered from several sources (NPS, order rating, CS survey, customer's complaint) and categorize the feedback as action points for Inner or Outer Loop. Track coaching effectiveness through...