Monitoring and Customer Support
1 week ago
The Monitoring and 1st Level Support team member ensures 24/7 monitoring of our production services and is the first respondent to our customers support incident.
**Responsibilities**:
- Part of a team, working in shifts to ensure uninterrupted, 24/7 service is provided.
- Monitoring production services.
- Creating support tickets for monitoring issues.
- Ensuring creation of support tickets from customer communication.
- Prioritizing support tickets.
- Allocation and assignment of support tickets.
- Maintaining and updating existing tickets.
- Maintaining contact with and keeping customers updated.
- Creating Preventive Maintenance reports.
**Minimum Requirements**
- Superior English language and communication skills.
- Be willing to work shifts
- Be analytical, logical and a fast learner
We offer the competitive package if you are interested, join us
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