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Technical Customer Support

4 months ago

ดนแดง กรงเทพมหานคร, Thailand Ascend Group Full time

**รายละเอียดงาน**:
**รูปแบบงาน **:งานประจำ**:
**จำนวนที่รับ **:3 ตำแหน่ง**:
**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตดินแดง), นนทบุรี(ปากเกร็ด)**:
**เงินเดือน(บาท) **:18,000 - 24,000**:
**วันหยุด **:ไม่ระบุ**:
**เวลาทำงาน **:08:30 - 18:30**:
**เวลาทำงานอื่น **:ทำงานเป็นกะ**:
**หน้าที่ความรับผิดชอบ**:
**TrueIDC -ผู้นำการให้บริการคลาวด์และดาต้าเซ็นเตอร์แบบเสรี (Carrier Neutral) ในประเทศไทย เรานำเสนอโซลูชันส์ที่หลากหลายเพื่อตอบโจทย์ธุรกิจทุกรูปแบบ**

**Job Details**

**1.Proactive 24*7 alarm monitoring of TIDC services health through Monitoring console and basic troubleshooting to localize the case by Work Instruction Bible**
- **Investigate information from customer for example check error message or alarm from system.**:

- **Create Request or Complaint from customer and record to Ticket database system and follow up responsible team until finish and inform customer**

**3.Open Incident and follow the status until finish and record incident and Problem to Ticket database system**
- **Contact second tier support when cannot solve the incident and follow up status until finish and then inform back to customer**:

- **Inform customer to update status**:

- **Create outage report for customer**

**4.Prepare information and inform schedule plan of True IDC to customers**
- **Update status schedule plan to customers**

**5.Create summary monthly report for customers as each service product**

**Qualifications**
**Bachelor’s degree in Computer Science ,Technology or related field**
**1 years or above of relevant work experience, including experience with early stage**
**Good knowledge of Network, System, VMWare tool and Cloud computing**
**Fast learning, self-development and can be work under pressure**
**Service mind and good personality and presenter***:
**คุณสมบัติ**:
**เพศ **:ชาย**:
**อายุ(ปี) **:21 - 30**:
**ระดับการศึกษา **:ปริญญาตรี**:
**ประสบการณ์(ปี) **:1 - 5**:
**อื่นๆ **:ยินดีรับนักศึกษาจบใหม่**,**ยินดีรับผู้ไม่มีประสบการณ์**:
**คุณสมบัติเพิ่มเติม**:
**ขอคนมีพื้นฐานด้านไอที**:
**สวัสดิการ**:

- **ตามข้อตกลงของบริษัท**:

- ** ประกันสุขภาพ**

**วิธีการรับ**:
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