IT Support
2 weeks ago
IT Support
บริษัท เรโวลิก เทค จำกัด
สมัครงานทันที
วันนี้
คุณสมบัติพื้นฐาน
งานประจำ
0 - 3 ปี
ปริญญาตรีหรือสูงกว่า
สามารถเจรจาต่อรองได้
หน้าที่และความรับผิดชอบ
- Provide consistent quality customer services to external clients based on SLA
- Responsible for answering calls and E-Mail from customers, assisting them with entering incidents / problems / Request into service desk system, and escalating critical issues to our internal support team.
- Log and track requests, and also update E-Mail status to customer.
- Monitoring status and escalation to support team if required.
- Provide basic troubleshooting
- Responsible for monitoring alarm escalation to customer and internal.
- Making summary and analysis customer's trouble.
- Providing the appropriate solution for customer.
- Reporting (documentation) by monthly basis (or depends on customer's requirement).
คุณสมบัติ
- Male or Female, age 22 - 30 years old. (Welcome new Graduate)
- Thai nationality
- Bachelor’s Degree or higher in Information Technology, Computer Engineering or related field.
- At least 0-2 year experiences in helpdesk support.
- Experience of Enterprise Resource Planning (ERP), Material Requirement Planning (MRP) is advantage and has skill in incident management.
- Experience of Supply Chain Management, IT Infrastructure is advantage and has skill in incident management.
- Customer service mind and good in co-ordination skills.
- Verbal and written communication skill in English is required.
ที่อยู่
253 Asoke Building 16th Floor, Sukhumvit 21 (Asoke) Road, North Klong Toey, Wattana, Bangkok 10110
ชื่อผู้ติดต่อ
Recruitment Section
โทรศัพท์
0-2260-4572 Fax 0-2260-4573
บริษัท เรโวลิก เทค จำกัด
เกี่ยวกับบริษัท
**RevolicTech** is Information Technology Company with a group of people who share the same vision in listening to customer’s needs. All are responsible for developing and consulting a wide range of software for computers & mobile technology in Thailand. The company is found by former Microsoft and NEC employees who have deep experience in computer and telecommunication industry.
The team is made up of a small group of incredible individuals with professional dedication to build the best Mobility solution & Manufacturing system for individual and corporate use.
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