Customer Support Manager
2 weeks ago
Function
Customer Experience
Location
Bangkok, TH
Reference
Contract type
Permanent
Working time
Full Time
**Summary**
Reporting to the VP Customer Experience, the Customer Support Manager (CSM) will be responsible for managing the relationship with a portfolio of customers in his or her region. The expectation is that the CSM(s) will be the trusted partner for their customers, coordinating with them on their existing/potential needs, issues or opportunities. The CSM role is transversal and will work across the business at all levels to be the voice of the customer, sharing information and taking ownership to ensure actions are completed to the satisfaction of the customer.
The CSM facilitates communication through regular meetings, phone calls, support ticket reviews and ensures that the customers needs are clearly understood.
The NAVBLUE CSMs support non-Airbus fleet operators for the entire scope of NAVBLUE Products & Services and work alongside their FOSD (Flight Operations Support Director) colleagues to jointly support Airbus or Mixed Fleet operators. The expectation is that the CSMs and FOSDs in each region as well as globally will work as one-team to serve their customers, be the voice of the customer into our organisations and to drive continuous improvement in every interaction. Driving high customer satisfaction and ensuring customer retention is the goal.
The customers in scope of the CSM role are typically the larger or more strategic NAVBLUE customers. The CSM role is pure customer relationship and does not have any commercial aspect to it. CSMs and FOSDs will work closely with the NAVBLUE commercial teams when sales or other commercial opportunities are identified.
**Responsibilities**
- Develop a trusted partner relationship with all customers in scope and act as their main point of contact for the NAVBLUE products and services they receive
- Build an understanding of the customer(s) operations and business needs, proactively supporting them suggestions on ways to better leverage the NAVBLUE products & services as well as positioning additional solutions where applicable
- Gather data and intelligence for use in all departments of NAVBLUE, in particular for the development of our products and services offer and commercial opportunities
- Responsible for scheduling regular meetings and on-site visits to customers
- Conduct regular ticket reviews to track progress and ensure the prioritization of tickets is correct based on the customer needs
- Accountable to ensure that all customer issues and requests are resolved to their satisfaction
- Provide feedback to Product Management, Support, Development and other teams on customer feedback, trends, issues and any item impacting customer satisfaction.
- Work with new customers to on-board them to NAVBLUE Support, including providing guidance on the use of the Support Portal
- Work closely with the Product & Support teams on new product/version releases, assisting customers with any issues.
- Monitor customer satisfaction and build loyalty from customer by providing excellent customer service.
- Align with and develop best practices with the FOSD community
- Help develop new ways to track and follow up on customer satisfaction
**Academic/Educational Requirements**
- Educated to A level/ GCSE standard or equivalent.
- Aviation/Aeronautical knowledge
**Required Skills/Experience**
- Customer centric mindset and experience in customer facing roles
- Familiar with airline operations and knowledge of Flight Operations products and services is expected.
- Strong communication skills and able to deal at all levels within a customers organisation
- Proven ability to multi-task during high stress situations and prioritize work
- Able to think critically and take a proactive approach to identify problems, issues, and opportunities.
- Strong written/verbal communication, organizational and customer service skills
- Strong analytical and problem-solving skills
- A team player
- Adept at using and learning new products and tools
- Attention to detail & quality minded.
-
Customer and Sales Support Manager
5 days ago
กรุงเทพมหานคร, Thailand Argyll Scott Full time**Customer And Sales Support Manager** *** **Sales coordinator**: - Strong in sales support Management - Automotive - Management Dealer and distributor-Large Organization - MNC Automotive - Based in Bangkok -Up to 130K plus other benefits (Variable bonus up to 5 months) **The Client** A Global MNC of Automotive **The Role** - Ensure accuracy and...
-
Customer Support
15 hours ago
กรุงเทพมหานคร, Thailand Growthfn Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...
-
Customer Experience Support Manager
15 hours ago
กรุงเทพมหานคร, Thailand Unilever Full timeJob Title: Customer Service Support Manager - MT Department: Supply Chain Profession (Marketing, Finance, etc.): Supply Chain Work Level: 1C Location (City, Country): Bangkok, Thailand Main Job Description CS Support Manager MT is responsible for providing excellence service to modern trade customers through Order to Cash operation, while deliver key...
-
Customer Support Manager
15 hours ago
กรุงเทพมหานคร, Thailand Unilever Full timeCoordinate with Modern Trade customer on activity and promotion planning - Sales budgeting and activity planning to achieve sales target - Explore and analyze market opportunity in both areas : Front of house selling (On shelf selling) and Back of house selling (Sell product as ingredient) - Sales data analysis for promotion and sales performance...
-
Customer Support Manager
1 week ago
กรุงเทพมหานคร, Thailand Unilever Full time**Job Title**: Customer Support Manager (Makro) **Department**: Customer Business Development **Profession **_(Marketing, Finance, etc.):_** Customer Development **Location **_(City, Country): _** Unilever Thailand HQ **Key Accountabilities**: - Deliver Turnover sales target of the assigned customer(s) for categories. - Develop detailed account plan...
-
Customer Support
6 days ago
ดอนเมือง, กรุงเทพมหานคร, Thailand อีเกิล ไลน์ กรุ๊ป (อี.แอล.จี.) จำกัด Full time**รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:ไม่ระบุ**: **สถานที่ปฏิบัติงาน...
-
Customer Support Executive
1 week ago
กรุงเทพมหานคร, Thailand Manatal Full time**Manatal** is an AI-based recruitment software company based in Bangkok, Thailand. Our mission is to offer an easy-to-use software to empower small, medium and large companies in their staffing & recruitment transformation. Globally trusted by thousands of companies in over 130 countries, Manatals growth goes hand in hand with our clients own. Were...
-
Customer Support Manager
6 days ago
กรุงเทพมหานคร, Thailand Unilever Full timeJob Title: Customer Support Manager - Makro Hair Location: Thailand Key Accountabilities: - Deliver Turnover sales target of the assigned customer(s) for categories.- Develop detailed account plan with key drivers, based on strategy (brand & category strategy).- Strengthen relationship with the customer, both at HQ and store level to ensure full customer...
-
Head of Customer Support
2 weeks ago
กรุงเทพมหานคร, Thailand CloudCommerce Full timeWe are seeking a dynamic and result-driven Head of Customer Support to lead our customer support team. This role is perfect for a professional passionate about customer service excellence and eager to grow within a tech-driven environment. This role is to elevate the customer experience through world-class standard of customer service from general customers,...
-
Customer Support Officer
2 weeks ago
กรุงเทพมหานคร, Thailand AlignTech Full time**Join a team that is changing millions of lives.** Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Customer Support
15 hours ago
กรุงเทพมหานคร, Thailand Human Technologies(Thailand)Co.,Ltd. Full timeDevelop and maintain strong relationships with key stakeholders, including customers, vendors, and partners Analyze customer feedback to improve customer satisfaction Develop and implement policies and procedures to ensure that our customers receive prompt and effective support Coporate with other departments to ensure that our customers receive a...
-
Production Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Total Marketing Support Full time**Production Manager** TMS Global are a wholly owned subsidiary of DS Smith PLC, a FTSE100 listed multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally...
-
Customer Support
15 hours ago
บางรัก, กรุงเทพมหานคร, Thailand SkillLane Full timeSupport customers to solve problems and provide any assistance - Record and track customer's issues for further work - Coordinate with other related teams - Work as assigned by the team and supervisor - Accountable for meeting individual (OKRs )and team goals. - Able to work on rotating shifts. (11:00AM - 8:00 PM including weekends and public...
-
Customer Support Staff
1 week ago
กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full timeJob ID 46240 Business Others Job Detail ・Work Environment:2 Japanese, 6 Thai staff ・Establishes, develops and maintains business relationships with potential and existing customers (mainly for automotive industory) ・Service description to existing customers ・Follow-up of existing clients in Thailand and India ・Report to Japanese...
-
Customer Support Officer
3 days ago
บางรัก, กรุงเทพมหานคร, Thailand PRTR Full timeOur client is a leading trading company in electronic parts in Thailand. Now they are looking for Customer Support to join their company. **Responsibilities**: - Being responsible for order management, financial and pricing, stock management, and solving problems. - Contacting supplier, forwarder, and broker to arrange shipment. - Creating a newly...
-
Customer Care and Sales Support
2 weeks ago
กรุงเทพมหานคร, Thailand The Swatch Group Trading (Thailand) Limited Full time**Job description**: **Customer Care Job Description** - Daily interacting with B2C & B2B customers in response to product or customer service requests in a professional, accurate & timely manner. - Providing support and comprehensive information related to the after sales services (warranty and post-warranty terms, repairs’ status, estimations; spare...
-
Customer Support Executive
2 weeks ago
กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full timeJob ID 51060 Business Others Job Detail ・Provide basic support for clients (e.g. Vendor account creation in the system) ・Provide technical support and answer questions from clients over the phone ・Support vendors of clients by answering questions and provide technical support over the phone ・Support invoice processing (e.g. scan, data entry, etc.)...
-
Customer Support Supervisor
2 weeks ago
ราชเทวี, กรุงเทพมหานคร, Thailand บริษัท ไอที ซิตี้ จำกัด (มหาชน) Full timeรายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:ไม่ระบุ**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตราชเทวี)**เงินเดือน(บาท)...
-
Senior Customer Support Executive
1 day ago
กรุงเทพมหานคร, Thailand Manatal Co LTD Full time**Manatal** is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of...
-
Technical Customer Support
2 days ago
กรุงเทพมหานคร, Thailand Giant Pumpkin Full timeGiant Pumpkin sells in-store digital communication solutions in Thailand and beyond. The company provides turnkey media tech solutions to retailers, property owners, and out-of-home advertising companies in Southeast Asia. The company sells SaaS-based cloud technologies to allow for the broadcasting of digital media in public spaces. Digital content is...