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Customer Support

4 weeks ago

สาทร กรงเทพมหานคร, Thailand Reeracoen Thailand Full time

**Overview**:
**Salary**:
35,000 THB ~ 50,000 THB**Industry**:
Software, Consulting- We are a financial technology start-up, developing a digital bank platform.**Responsibilities**:
- Identify customer needs and help customers use specific features.
- Respond to customer queries in a timely and accurate way
- Involve IT system implementation project follow assignment.
- Troubleshooting and diagnosing incidents
- Assist in the training of new customer support agents on occasion.
- Follow the security guidelines and working procedures
- Follow up with customers to make sure that their concerns, including technical issues, are well addressed.

**Qualifications**:
**Requirement**:

- Requirements- Bachelor's degree in Computer Science, IT or relevant field
- Proven experience as IT Customer Support or Application Support
- Experience with system installation, configuration and analysis
- Excellent communication skills to effectively interact with client and other team members
- Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues.
- Ability to manage multiple projects
- Problem-solving aptitude**English Level**:
Level 4 - Conversational Level**Other Language**:
None

**Additional Information**:
**Benefit**:

- Social Security
- Health insurance
- Gym, massage zone
- Provident fund
- Development allowance
- Flexible work hours, Remote working
- Free lunch, specialty coffee, snacks (office)
- Outing 2 times/year
- Bonus**Working Hour**:
9:00 ~ 18:00**Holiday**:
Sat-Sun
Public Holidays**Job Function**:

- Other (IT)
- IT Helpdesk / IT Support/Admin
- IT Executive
- IT Consultant
- Customer Success
- Customer Support
- Business/Corporate Planning