Customer Support Executive

6 months ago


กรงเทพมหานคร, Thailand Manatal Full time

**Manatal** is an AI-based recruitment software company based in Bangkok, Thailand. Our mission is to offer an easy-to-use software to empower small, medium and large companies in their staffing & recruitment transformation.

Globally trusted by thousands of companies in over 130 countries, Manatals growth goes hand in hand with our clients own. Were passionate about developing solutions for the changes they encounter and filling the recruitment gap with innovative tech implementation.

**Customer Support Executive (English Speaking) 2AM - 11 AM**

You will be a key member of the Manatal sales team and a point of contact between Manatal and our existent clients. You will be responsible for delivering quality service support and helping our users find success through the use of our platform. On top of that, you will be working closely with our Sales, Product, and Engineering team to deliver a level of support that best fits our clients.

You will be a part of a team that strives for the highest customer happiness and helps our customers transform the way they recruit.

**Responsibilities**:

- Supporting user experience and building strong relationships with customers.
- Deep problem understanding and ensuring timely resolution or escalation of incidents and requests.
- Escalating complex issues to senior members of the sales team, as needed.
- Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
- Handling customers with a consummately professional attitude.
- Facilitate customer meetings to collect more information, investigate an issue, and fasten the resolution of tickets.
- Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
- Managing customer expectations regarding estimated response times for issue resolution.
- Monitor competition, economic indicators, and industry trends
- Manage relationships with key principals through frequent communication and reporting, emphasizing on an update of product market situation, and product development in the market.
- Other tasks that assigned by CEO and Management

**Required Skills and Experience**:

- 1 - 5 years related Customer Support experience.
- Superb communication skills in English and other languages (written and verbal).
- Strong territory and contact management skills.
- Excellent consultative and solution selling skills.
- Working technical knowledge of software components.
- Proven leadership skills in both independent and team environments.
- Staffing and Recruiting market knowledge is preferred.
- High energy levels, a high degree of integrity, self-motivated, positive attitude, proactive approach to work, confidence.
- Demonstrated success in a B2B sales environment.

**What you get:**
- Competitive Salary & Loads of opportunities.
- More responsibilities & Learn fast and more in a challenging environment.
- International work environment.
- Pioneering mindset of innovative people around.



  • กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 51060 Business Others Job Detail ・Provide basic support for clients (e.g. Vendor account creation in the system) ・Provide technical support and answer questions from clients over the phone ・Support vendors of clients by answering questions and provide technical support over the phone ・Support invoice processing (e.g. scan, data entry, etc.)...


  • กรุงเทพมหานคร, Thailand 2C2P Full time

    **Executive, Customer Support (Work at Home Based)**: Thailand, Bangkok | Full Time | Operations 2C2P is looking for an Executive, Customer Support (Work at Home Based) to join its growing team in Thailand. If you have the right skills, qualifications & experience and are looking for a rewarding career, don't wait! Join us and share our vision in providing...

  • Customer Support

    6 months ago


    สาทร, กรุงเทพมหานคร, Thailand Reeracoen Thailand Full time

    **Overview**: **Salary**: 35,000 THB ~ 50,000 THB**Industry**: Software, Consulting- We are a financial technology start-up, developing a digital bank platform.**Responsibilities**: - Identify customer needs and help customers use specific features. - Respond to customer queries in a timely and accurate way - Involve IT system implementation project follow...

  • Ae (Account Executive)

    6 months ago


    บางเขน, กรุงเทพมหานคร, Thailand IFS Support Services Co.,Ltd. Full time

    **AE (Account Executive)**: **รายละเอียดงาน**: - ติดต่อ/ประสานงานลูกค้า ติดตามผลตอบรับและช่วยเหลือลูกค้า - ทำใบลงเวลาพนักงานที่รับผิดชอบ - แนะนำ...


  • กรุงเทพมหานคร, Thailand PREP Technology Joint Stock Company Full time

    **Company Overview** - PREP is a leading provider of IELTS courses, successfully helping students achieve their highest potential in English proficiency exams across Vietnam. Now expanding to Thailand, our mission is to provide high-quality education, deliver exceptional educational services and personalized learning experiences to empower Thai students to...


  • กรุงเทพมหานคร, Thailand PREP Technology Joint Stock Company Full time

    **Company Overview** - PREP is a leading provider of IELTS courses, successfully helping students achieve their highest potential in English proficiency exams across Vietnam. Now expanding to Thailand, our mission is to provide high-quality education, deliver exceptional educational services and personalized learning experiences to empower Thai students to...


  • กรุงเทพมหานคร, Thailand PREP Technology Joint Stock Company Full time

    **Company Overview** - PREP is a leading provider of IELTS courses, successfully helping students achieve their highest potential in English proficiency exams across Vietnam. Now expanding to Thailand, our mission is to provide high-quality education, deliver exceptional educational services and personalized learning experiences to empower Thai students to...


  • กรุงเทพมหานคร, Thailand AirAsia Full time

    Executive, Customer Happiness We are a travel-tech company, the world’s best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling...


  • กรุงเทพมหานคร, Thailand AirAsia Full time

    Executive, Customer Happiness We are a travel-tech company, the world’s best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling...

  • Customer Support

    6 months ago


    กรุงเทพมหานคร, Thailand Growthfn Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...


  • กรุงเทพมหานคร, Thailand Nestle Operational Services Worldwide SA Full time

    At **Nespresso**, our mission is to create the highest quality, most sustainable cup of coffee**. **By caring for our employees, our farmers, the environment and our customers, we are dedicated to connecting our community with the best possible products and customer experiences**.** Nespresso Thailand is a young and fast growing market and we are looking...


  • กรุงเทพมหานคร, Thailand Unilever Full time

    **Job Title**: Customer Support Manager (Makro) **Department**: Customer Business Development **Profession **_(Marketing, Finance, etc.):_** Customer Development **Location **_(City, Country): _** Unilever Thailand HQ **Key Accountabilities**: - Deliver Turnover sales target of the assigned customer(s) for categories. - Develop detailed account plan...


  • กรุงเทพมหานคร, Thailand Keller Executive Search Full time

    **Key Responsibilities**: - Serve as the key liaison between the product design team in Hong Kong and the production teams in Canada and Poland - Ensure seamless communication and coordination across different locations to optimize production processes - Implement strategies to improve efficiency and productivity in the manufacturing plants - Collaborate...


  • กรุงเทพมหานคร, Thailand Airbus Flight Operations Services Limited Full time

    **SUMMARY OF POSITION** The jobholder, as Customer Support Officer, is part of Airbus Flight Operations Services and part of the support team belonging to NAVBLUE, customer experience department. He/She is responsible for the support, training and services of Flight Operations Solutions delivered to the operators. Primary support activities will include...


  • กรุงเทพมหานคร, Thailand CloudCommerce Full time

    We are seeking a dynamic and result-driven Head of Customer Support to lead our customer support team. This role is perfect for a professional passionate about customer service excellence and eager to grow within a tech-driven environment. This role is to elevate the customer experience through world-class standard of customer service from general customers,...


  • กรุงเทพมหานคร, Thailand SeatOS Full time

    SeatOS is on a mission to transform and digitize the land & sea travel industry, making all routes instantly bookable by anyone. Part of the leading land & sea transportation group, Travelier, SeatOS is building the dominant Transport Management System (TMS) in APAC. We are hiring for a Customer Support Representative to join our team. This role will report...


  • กรุงเทพมหานคร, Thailand Colgate-Palmolive Full time

    No Relocation Assistance Offered Job Number #164503 - Bangkok, Bangkok, Thailand **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world,...


  • กรุงเทพมหานคร, Thailand Exness Careers Full time

    With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with...


  • กรุงเทพมหานคร, Thailand AirAsia Full time

    We are a travel-tech company, the world’s best low-cost airline for 14 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling flying possible for everyone....


  • กรุงเทพมหานคร, Thailand AirAsia Full time

    Design the workflow and complaint-solving process - Coordinate with other AOCs to solve all issues within the standard timeline - Control the budget for compensation or credit shell/ Travel Voucher - Resolve issues regarding guest complaints and other matters - Obtain and evaluate all relevant information to handle inquiries or complaints from guest -...