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Customer Support

1 month ago


ดอนเมอง กรงเทพมหานคร, Thailand อีเกิล​ ไลน์​ กรุ๊ป​ (อี.แอล.จี.)​ จำกัด Full time

**รายละเอียดงาน**:
**รูปแบบงาน **:งานประจำ**:
**จำนวนที่รับ **:ไม่ระบุ**:
**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตดอนเมือง,เขตลาดพร้าว)**:
**เงินเดือน(บาท) **:15,000 - 25,000**:
**วันหยุด **:ไม่ระบุ**:
**เวลาทำงาน **:ไม่ระบุ**:
**เวลาทำงานอื่น **:ไม่ระบุ**:
**หน้าที่ความรับผิดชอบ**:
**1st Level Support - Issue Management**:

- **Receiving all calls from customers within agreed response time**:

- **Log all the call data to ServiceDesk Incident Management system**:

- **Dispatch calls to appropriate service partner/vendor**:

- **Monitor progress of calls independently.**

**2nd/3rd Level Support - Problem Management**:

- **Provide remote diagnostic to customer system.**:

- **Escalate calls which will exceed the "SLA" criteria.**:
**คุณสมบัติ**:
**เพศ **:ชาย, หญิง**:
**อายุ(ปี) **:23 ปีขึ้นไป**:
**ระดับการศึกษา **:ปริญญาตรี ขึ้นไป**:
**ประสบการณ์(ปี) **:ไม่ระบุ**:
**อื่นๆ **:ยินดีรับนักศึกษาจบใหม่**:
**คุณสมบัติเพิ่มเติม**:

- **Thai National, Male or Female**:

- **Good Skill in English (Speaking, Reading and Writing)**:

- **Ability to work in shifts**:

- **Good Knowledge of Windows**

**Higher salaries paid for the following**:

- **Bachelor’s degree in Computer Engineering, Computer Sciences or related field**:

- **Proficient in English Language, being able to read, speak and write.**:

- **Familiarity with ITIL framework, BSM knowledge**:

- **Knowledge of Client/Server Architectures**:

- **Database knowledge (MySQL, MS-SQL, Oracle)**

**สวัสดิการ**:

- **ประกันสังคม**

**วิธีการรับ**:
**รับผ่านทาง JOBBKK.COM