Bpo Management

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

**About the Role** You will work with one of our top clients, responsible for ensuring that all client requests are being fulfilled with the highest quality workers. Your job is to manage your own team of workers, keeping them engaged by being their support channel and champion and make sure that KPI’s are reached on a day to day basis. This involves...

Department Operations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

**Key Responsibilities**: - **Operational Leadership**: Oversee daily site operations, ensuring seamless execution of data annotation and AI-driven projects, in line with company goals and industry standards. - **Team Development**: Lead and mentor a diverse team of professionals, fostering a culture of innovation and excellence in the delivery of AI-based...

Overview: The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs. Duties and qualifications may vary depending on the organization's size, industry, and operational...

DepartmentPeople- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company. People are key to Shopee’s growth, and as our business expands, so does the need to develop and support our employees. - Work with internal...

Qualifications: **Requirements**: - A minimum of 5+ years of human resource management experience preferred. - Must have English proficiency on spoken and written. - Relevant experience in supporting a start-up organization. - Preferred exposure in BPO or share service industryStrong leadership skills in leading a dynamic team. - Ability to work in matrix...

**Team and Role Introduction**: Workforce Management(WMF) oversee productivity at companies by assessing, analyzing, and reporting employee productivity at the individual, departmental and institutional levels. They determine the best way to utilize employees' productivity skills using techniques and theories of workforce management ultimately aiming to...

Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

**Job Title: Operations Manager I** **Language Proficiency: English (B2 level)** **Location: Bhiraj Tower Bangkok Thailand, Close to bts Bangna 3 mins walk** **Salary - Max 90,000 THB** - The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level...

**NOTE**:* Experience: Good experience in Quality, with BPO/Call center experience, experience in handling International Clients/Accounts **Job Purpose** The job role is to use company and / or client defined training and quality processes, procedures and tools in meeting the end to end training requirements, also planning and executing the overall quality...

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

**Responsibilities**: - Provide mentorship, guidance and career development to members of your team - Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions - Team management responsibilities for...

Role - Team Leader - Japanese Speaking Customer Service Key Requirements: - Minimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms, content moderation, customer service, etc. - Fluent in Japanese language (spoken and written). - Location: Bangkok, Thailand, MRT Phetchaburi - Working...

Qualifications: **Requirements**: - Bachelor’s degree or equivalent diploma. - Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in afast-paced environment, able to deal with rapid change and ambiguity. - 8+ years of experience in operations, preferably in BPO/ITES industry - 5+ years of people...

About the opportunity **Key Responsibilities**: New Vendor Performance Optimization: - Ensure that new vendors achieve restaurant performance metrics. - Monitor and analyze new vendor performance data to identify areas for improvement. - Develop and implement strategies to enhance new vendor performance and order receipt. - Ensure that new vendors receive...

Key Skills and Experience - Plan, create, and implement schedules based on trends - Monitor real-time performance and manage intra-day staffing needs - Analyze workforce data and forecast staffing requirements - Develop and implement strategies to optimize workforce productivity - Collaborate with other departments to ensure service delivery and efficient...

**Overview**: **Salary**: 70,000 THB ~ 80,000 THB**Industry**: Web Service- Increasing moderation quality and efficiency ensuring the highest quality standards and administration of the content audit process. - Daily communication with the client to align expectations. - Metric driven, analyzing, and reporting on team productivity and delivery of targets to...

**Who you are and whom we’re seeking**: - You have solid experience of 3-5 years in Sales/Business Development with a proven track record of successfully selling in staff outsourcing and/or BPO industry. - You are a hunter. You are self motivated, driven to win, and not afraid to take a “no”. You take pride in your ability to consistently achieve -...

**Main responsibilities**: - **1. Hiring & Recruitment**_ - Managing the recruitment and selection process: Sourcing, recruiting, training, motivating and retaining manpower in accordance to growth requirements of manpower plan; - Supporting and suggesting improvements to the entire recruitment process. Host in-house recruitment events, organize learning...