Bpo Management

5 months ago


กรงเทพมหานคร, Thailand Shopee Full time

DepartmentPeople- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company. People are key to Shopee’s growth, and as our business expands, so does the need to develop and support our employees.
- Work with internal stakeholders to understand their needs and requirements
- Communicating with outsource to help them understand job details and progress, and answering any questions they may have
- Managing internal stakeholder and outsource to ensure that jobs are completed on time
- Develop and manage relationships with outsource, ensuring they are meeting or exceeding expectations
- Providing information about data or industry trends to help improve efficiency and productivity
- Coordinating with people team to hire new staff members or terminate existing employees as needed
- Conducting performance evaluations of outsource to ensure they are meeting company standards
- Monitoring and negotiate service level agreements
- Manage outsource invoicing in accordance with company policy

**Requirements**:

- Bachelor’s degree in business, human resources, or related field
- 3+ years of experience in progressively responsible HR roles
- Proven experience managing outsourced vendors and service providers
- Demonstrated ability to manage multiple projects simultaneously and meet deadlines
- Excellent verbal and written communication skills
- Strong interpersonal skills and ability to build relationships at all levels
- Thorough knowledge of employment law


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