Training and Quality Manager

1 week ago


กรงเทพมหานคร, Thailand GrowthFn Full time

**NOTE**:*
Experience: Good experience in Quality, with BPO/Call center experience, experience in handling International Clients/Accounts

**Job Purpose**

The job role is to use company and / or client defined training and quality
processes, procedures and tools in meeting the end to end training requirements, also planning
and executing the overall quality administration to meet process requirements.

**Responsibilities**:*
- Assist in set up of SLAs and continuously benchmark processes, baseline performance and target setting
- Responsible for overall planning, implementation and improvement of training quality
- Design new processes for QC functioning to meet specific business requirements
- Drive process level compliance
- Drive CSAT and Quality for the account
- Incubation of QC in all new processes.
- Facilitate and identify potential areas for improvement and actively participate in process improvement initiatives and drive incremental improvements
- Facilitate and identify potential areas for improvement; lead improvement Projects using the DMAIC and other lean six sigma methodologies
- Suggest process improvement projects
- Train / mentor AMs and QA’s, operations teams on quality tools and concepts
- Set up, improve, drive and streamline the TNI for Refresher & Coaching
- Observe, analyze, and develop Training Team Leads / Trainers by using different methods such as classroom observations, trainers’ self-transactions, RTR scores, training metrics
- Meet new hire batches regularly during training period to assess early warning system, trainees’ motivation and overall experience

**Desired Skills**:*
- Lean Six Sigma Black Belt Training / Certification from reputed organization / institute will be an added advantage
- Excellent working knowledge of MS Office - MS Excel, Power Point etc.
- Knowledge of industry domain (Banking) would be preferred
- In depth understanding of quality control procedures, quality assurance, process improvements, domain etc.
- A keen eye for detail and a result driven approach
- Excellent math abilities and working knowledge of data analysis/statistical methods
- Great interpersonal and communication skills
- Ability to plan, multi-task and manage time effectively
- Graduate in any stream, Proficiency in English

Pay: ฿90,000.00 - ฿100,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in handling international clients/Accounts?
- Do you have either of the following certification: Lean Six Sigma Black Belt Training/Certification from a reputed organization?
- Your nationality
- Your current salary
- Your expected salary
- Notice period

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Training and Quality management: 3 years (preferred)
- Quality Management in BPO/Call Centre: 5 years (required)

**Language**:

- Thai (required)


  • Data Quality Manager

    2 weeks ago


    กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is a leading global provider of ICT infrastructure and smart devices. **General Description of Duties and Responsibilities** - Providing advice, assistance, guidance, interpretation and plan for project team in all relevant areas of Quality, Safety, Procedure, Risk management, Environment and Related legislation. - Directing, leading, supervising...


  • กรุงเทพมหานคร, Thailand Teleperformance Full time

    Overview: - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate, quality...


  • กรุงเทพมหานคร, Thailand Unilever Full time

    Function: Quality Expertise Location: Southeast Asia (country flexible) Overview This is an exciting new role in Unilever’s Global Quality Expertise team to provide cross-category support for business units, factories & functions in Asia on critical topics such as hygienic design, cleaning & disinfection, microbiology. This role will play an important...

  • Quality Manager

    3 weeks ago


    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24110990 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is responsible for implementing quality assurance...

  • Quality Manager

    4 weeks ago


    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24106088 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is...

  • Quality Manager

    2 weeks ago


    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 23201738 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Sheraton Grande Sukhumvit a Luxury Collection Hotel Bangkok, 250 Sukhumvit Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is...

  • Quality Manager

    2 weeks ago


    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24171335 **Job Category**Procurement, Purchasing, and Quality Assurance **Location**The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand, 10330 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** The position is...

  • Training Manager

    2 weeks ago


    กรุงเทพมหานคร, Thailand People Profilers Thailand Full time

    Training Manager Job Description (Spa/Onsen Business) We are looking to employ a training manager with outstanding written, verbal and interpersonal communication skills. A training manager is expected to be a strategic thinker with fantastic organizational and time management skills. You will have excellent research skills with the ability to multitask and...

  • Head of Training

    4 weeks ago


    กรุงเทพมหานคร, Thailand CAE Inc. Full time

    Role and Responsibilities Admin - Represent the Head of Training accountabilities at the local training centers (unless locally arranged otherwise and agreed upon with authorities) - Support the regional Training organization and participates in regional projects - Manage (directly or indirectly) all resources & financial aspects of all training programs to...


  • กรุงเทพมหานคร, Thailand Siemens Full time

    **The Siemens Mobility division has exciting opportunities for Quality and Competency Administrator. This role will support the quality functions across the LCE (lead cost excellence) office and associated railway projects. Supporting LCE Leadership Team to manage the competency and training requirements for LCE staff** - **Under the leadership of the...


  • กรุงเทพมหานคร, Thailand Siemens Thailand Ltd. Full time

    Under the leadership of the quality manager, coordinates with the entire quality team (internal/ external) of the assigned organization unit(s), focusing on aspect such as competency,. training, documentation, design process.. Ensure the engineering design process are properly maintained and documented across LCE. Ensure that quality risks are identified,...


  • กรุงเทพมหานคร, Thailand Prada Full time

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.- Joining our Company means working in a creative...

  • Training Manager

    1 week ago


    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 23209954 **Job Category** Human Resources **Location** Bangkok Marriott Hotel Sukhumvit, 2 Sukhumvit Soi 57, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Monitors compliance of all required training, including training programs for...

  • Quality Executive

    6 days ago


    กรุงเทพมหานคร, Thailand Ming Deng Metrology Services Pte Ltd Full time

    Our vision is to become a premier calibration service provider in the South-East Asia region. To get there, we want people who are reliable, driven and willing to commit. At Ming Deng, we cherish people who commit totally and we give everyone a chance to shine. As one of the major players in the market, Ming Deng will be able to provide you the opportunity...

  • Senior Manager

    2 weeks ago


    กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is a big global real estate investment company, a new set up in Thailand. **RESPONSIBILITIES**: - Planning and implementing the training and development for Thailand employee along with the company's goals. - Consulting the management team regarding organizational effectiveness and employee development needs to evaluate skill gaps and how to...

  • Training Manager

    1 week ago


    กรุงเทพมหานคร, Thailand Prada Full time

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative...


  • กรุงเทพมหานคร, Thailand Bureau Veritas Thailand Full time

    COMPANY DESCRIPTION Bureau Veritas is a recognized world leader in testing, inspection and certification services (TIC). DESIGNATION : Regional Food Quality & Labolatory Manager - (South East Asia) RESPONSIBILITIES - Internal/External Audits - Coordinate the internal and external audit programs. - Function as the authorised representative of the Singapore...

  • Quality Manager

    2 weeks ago


    ลาดกระบัง, กรุงเทพมหานคร, Thailand nVent Full time

    Responsible for quality assurance management to achieve the OKR target and an accordance with - the company policy and vision. - Overseeing all incoming and ongoing project documentation - Managing relationships with customers and stakeholders - Securing growth opportunities and initiating new projects - Lead a quality team to achieve quality management...


  • บางกะปิ, กรุงเทพมหานคร, Thailand Osotspa PCL Full time

    We're committed to bringing passion and customer focus to the business. Beverage Quality Management Executive - Application & Communication - Ensure DMS, IQA, CAR/PAR, NC and MoC online system are executed and GO LIVE as a plan. Execute food safety & quality communication to all level of participants. Beverage Quality Management Executive - DC &...

  • Supplier Quality Lead

    3 weeks ago


    กรุงเทพมหานคร, Thailand Schneider (Thailand) Limited Full time

    You will join the Supplier Quality Management Team, GSC International which is responsible for shaping & driving supplier quality performance, strategy, and transformations in line with Schneider Electric goals and objectives. Supplier Quality is of strategic importance to achieve CS&Q strategy of zero recalls and customer satisfaction. There is an ambition...