Operation Manager
5 months ago
**Overview**:
**Salary**:
70,000 THB ~ 80,000 THB**Industry**:
Web Service- Increasing moderation quality and efficiency ensuring the highest quality standards and administration of the content audit process.
- Daily communication with the client to align expectations.
- Metric driven, analyzing, and reporting on team productivity and delivery of targets to the Head of the department.
- Maintaining the internal moderation calendar for the relevant programs
- Ensuring auditing and archiving are completed by each moderator, and that this is completed at the end of each program to the required standard
- Ensuring that the external moderation deadlines are met, and requisite material provided
- Maintaining and evaluating assessment procedures including internal and external moderation;
- Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.
**Qualifications**:
**Requirement**:
- At least 1 year of proven experience in an operations management role (team size: 20+).
- Experiencing in Moderation/ Customer Services/ Quality Assurance/ Community moderation is a plus.
- Used to work in BPO (Business Process Outsourcing) company is a plus.
- Have experience working with content management methods and tools.
- Experience with Google sheets/documents, have good ability to understand/ process data
- Analytically-minded and detail-oriented
- Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently
- Are self-starters and have a high degree of personal responsibility
- Demonstrate a positive, can-do, proactive attitude
- Enjoy working and contributing as part of a team**English Level**:
Level 3 - Business Level**Other Language**:
Thai, English
**Additional Information**:
**Benefit**:
**Working Hour**:
09.00 ~ 18.00**Holiday**:
**Job Function**:
- Other (IT)
- Project Management
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