Manager, Performance
6 months ago
**Team and Role Introduction**:
Workforce Management(WMF) oversee productivity at companies by assessing, analyzing, and reporting employee productivity at the individual, departmental and institutional levels. They determine the best way to utilize employees' productivity skills using techniques and theories of workforce management ultimately aiming to enhance customer satisfaction and optimize costs.
BPO - WFM management 6 ventures
Allocate country volume to all vendors within the specified timeframe
Audit staffing schedule and offer feedback to ensure that the SLA of 30 seconds is met consistently in each interval.
Conduct weekly and monthly WFM performance reviews with vendors
Working closely with vendor for performance improvement
Create or revamp vendors reports templates.
Project & Initiatives
Conduct an analysis of the country or SEA level performance and commence a project aimed at enhancing key performance indicators (KPIs)
Engage in projects at function or department level Report
Provide a weekly and monthly summary of performance to the function lead [BAU]
Conduct adhoc analysis as required.
**Requirements/Qualifications(must have)**:
Fundamental understanding of contact center operations, prediction of workload, and allocation of resources
3-5 years of experience in operations or process improvement roles
Excellent communication skills as this role will required collaboration and alignment with multiple teams
Strong analytical skills to conduct data-driven decisions
Creative in problem-solving
Proficient in Project Management
Proficient in Excel and PowerPoint
Adaptable availability and willing to put in additional effort
This role can be based in other SEA countries that Lazada has presence in.
-
Performance Manager
6 months ago
กรุงเทพมหานคร, Thailand Bjak Full time**Performance Manager**: **About Us** Bjak is an online car insurance broker with headquarters in Malaysia and branch offices in Thailand, Japan, and Taiwan. We are the largest insurance broker in Malaysia and Southeast Asia. Bjak emphasizes the use of cutting-edge technology in Customer API, Data Analytics, Artificial Intelligence, and Blockchain to...
-
Performance Management Associate
7 months ago
คลองเตย, กรุงเทพมหานคร, Thailand Thai Beverage PCL Full timeProvide fair & transparent performance management. 3 years experience in Performance Management. Have experience effectively tracking performance. Develop Performance Management System based on leading practices with the aim to provide fair and transparent performance management across business units. Develop and update the annual appraisal process and...
-
Organizational & Performance Manager
6 months ago
กรุงเทพมหานคร, Thailand AccorHotels Full timeCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Marketing Executive
6 months ago
กรุงเทพมหานคร, Thailand Glanbia Performance Nutrition Full timeJoin the worlds #1 Sports Nutrition brand! At Glanbia Performance Nutrition (GPN), our mission is to inspire people everywhere to achieve their performance and healthy lifestyle goals! We are a global leader in performance nutrition and have a portfolio of brands, including Optimum Nutrition (ON), BSN, Isopure. The Marketing Executive will be responsible...
-
Senior Manager, Performance Management and
2 months ago
กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full timeo Develop and manage comprehensive performance management frameworks across departments to ensure alignment with business goals. - Analyze operational performance data and KPIs to identify trends, areas for improvement, and process inefficiencies. - Lead regular performance reviews and deliver data-driven insights to key stakeholders to enhance overall...
-
Sales Manager
3 months ago
บางพลัด, กรุงเทพมหานคร, Thailand Performance Motors (Thailand) Full timeSales Manager - ผู้จัดการทีมขาย BMW สาขา จรัญสนิทวงศ์ รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตบางพลัด) สาขาอาชีพหลัก : ขาย...
-
Service Manager
2 months ago
ดอนเมือง, กรุงเทพมหานคร, Thailand Performance Motors (Thailand) Full timeService Manager รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตดอนเมือง) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call Center สาขาอาชีพรอง :...
-
Data Performance Manager
7 months ago
กรุงเทพมหานคร, Thailand Reckitt Full timeReckitt is looking for the Data Performance Manager who is a self-starter and can manage time on projects and provide detailed activity and performance of daily work results. As a start-up, the Performance Manager is expected to be adaptable and flexible to change as the organization grows as products will change, client accounts will grow, and project tasks...
-
Data Performance Manager
6 months ago
กรุงเทพมหานคร, Thailand Reckitt Full timeReckitt is looking for the Data Performance Manager who is a self-starter and can manage time on projects and provide detailed activity and performance of daily work results. As a start-up, the Performance Manager is expected to be adaptable and flexible to change as the organization grows as products will change, client accounts will grow, and project tasks...
-
Cb and Performance Management System Manager
6 months ago
กรุงเทพมหานคร, Thailand Reeracoen Thailand Full time**Overview**: **Salary**: 100,000 THB ~ 140,000 THB**Industry**: Manufacturing(Other)- 1. Compensation & Benefits Policies & Programs - Support Head of HR and/or work with Local HR to develop/revise localized compensation & benefits policies & programs with cost impact analysis and implement them for various countries in alignment with MD Division HR...
-
Manager, People
6 months ago
บึงกุ่ม, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full timePMS, manage performance and talent management. Develop and implement career development plan. Understanding in retail business with passion. Key Responsibility. Manage and facilitate performance and talent activities. Takes full ownership in delivering end-to-end performance management cycle to ensure that we as a company continuously raise the bar on our...
-
Performance Analyst
3 months ago
กรุงเทพมหานคร, Thailand IWG Careers Full time**Performance Analyst**: **Job Purpose** The Performance Analyst plays a pivotal role in analysing and optimizing business performance across their respective market. This role involves deep data analysis, identifying barriers to revenue and profit growth, and collaborating with various teams to implement effective solutions. The Performance Analyst will...
-
Driver Performance Management
6 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
People Manager
6 months ago
บึงกุ่ม, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full timePMS, manage performance and talent management. Develop and implement career development plan. Understanding in retail business with passion. Key Responsibility. Manage and facilitate performance and talent activities. Takes full ownership in delivering end-to-end performance management cycle to ensure that we as a company continuously raise the bar on our...
-
Business Performance Manager
3 months ago
กรุงเทพมหานคร, Thailand Ericsson Full time**Join our Team**: **About this opportunity**: **What you will do**: - Monitor the financial performance of delivered services, ensuring cost levels are maintained while securing contract fulfilment and customer satisfaction. - Work with the various program streams to produce accurate financial cost forecast, taking into account any SLA penalties, risk, 3rd...
-
Regional Performance Marketing Manager
3 months ago
กรุงเทพมหานคร, Thailand Intrepid Full time**_Regional Performance Marketing Manager_** **About Us** Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading...
-
Data Performance Manager
5 days ago
กรุงเทพมหานคร, Thailand Reckitt Full timeHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...
-
Performance Marketing Manager
6 months ago
บางกะปิ, กรุงเทพมหานคร, Thailand แอลเอฟ(ประเทศไทย) จำกัด Full timeแชร์ เก็บงาน พิมพ์งาน ร้องเรียน สมัครงาน Performance Marketing Manager รับสมัครด่วน สถานที่ปฏิบัติงาน :...
-
Assistant Manager
6 months ago
บางกะปิ, กรุงเทพมหานคร, Thailand Makro PRO Full time**Job Purpose**: As the Digital Marketing Performance Assistant Manager, you will support the manager in driving qualified customer acquisition campaigns through the effective use of various digital marketing channels through strategy, day to day implementation of campaigns and with some help of third party relationships via Digital Agencies. With full...
-
Performance Improvement Officer
6 months ago
กรุงเทพมหานคร, Thailand Bureau Veritas Full timeAnalyzing data, processes, and systems within the organization to identify areas for improvement. - Developing strategies to efficiency, productivity, quality of work and cost optimization. - Conducting review of processes and monitoring outcomes to ensure goals are met. - Following up with all concerned among different functions to ensure effective...