Senior Workforce Analyst

6 days ago


กรงเทพมหานคร, Thailand Gear Inc. Full time

Key Skills and Experience
- Plan, create, and implement schedules based on trends
- Monitor real-time performance and manage intra-day staffing needs
- Analyze workforce data and forecast staffing requirements
- Develop and implement strategies to optimize workforce productivity
- Collaborate with other departments to ensure service delivery and efficient resource allocation

**Requirements**:

- Bachelor’s Degree in any field
- 1 year + experience in workforce management (BPO industry preferred)
- Data drive and strong analytical / problem-solving skills
- Proficiency in workforce management software and tools
- Great communication and organizational skills
- Scheduling 24/7s and forecasting
- Minimum English require: C1-C2
- Strong in English and Thai
- Ability to work as a team or independently

Expected Start Date: 06/01/2025


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