Head of Cx Consulting Business
3 weeks ago
The Head of Customer Experience Consulting Business is a highly skilled senior leader working with executive clients to help them scale and transform their business with a vision of being “The Leading Consulting Company and Accelerator in Digital Transformation and Business Innovation driven by customer experience”, building entrepreneurial mindset consulting organization and CX ecosystem as a game-changer for the new curve.
Job Title:
Head of CX Consulting Business
**Job Description**:
**Responsibilities**:
- Cultivate and innovate human-centered design and customer-first experience approach to grow business
- Build and reshape team capabilities of consulting services and create physiological-safety working environments for new initiatives
- Lead 3 main functions under CX Consulting Business including CX Strategy & Design, MarTech & CX Solutions and Client Success Partner
- Design a winning strategy, growth strategy and roadmap for both short-term and long-term growth of CX consulting business
- Build CX ecosystem and partnership with solution providers, corporate, startup, global team and digital transformation and innovation companies
- Collaborate closely with cross service lines and global team
- Spearheads business growth through expanding current CX businesses and exploring new markets and opportunities.
- Update CX landscape to clients and internal team against business objectives
- Regularly provide direction, business problem-solving and decision making to team
- Ensure business performance against growth goals of CX Consulting Business and identify alternative solutions for risk mitigation of revenue
Qualifications:
- Bachelor’s degree or requisite agency, or consultancy experience
- 10-12+ years experienced consulting in digital marketing, customer experience strategy, digital transformation, experience design, or marketing technology
- Proven ability to handle large-scale and complicated projects
- Able to communicate strategies, methodologies, initiatives, and roadmaps with great communication skills
- Successful record of developing relationships with clients and partners as well as internal and global team
- Successful record of contributing to business development and revenue generation
- Have entrepreneurial spirit with vision and leadership to help facilitate change of business transformation
- Experience leading diversified teams in dynamic and fast-paced and globally diverse environments with an ability to inspire ideation and fun work
**Location**:
Bangkok
Brand:
Dentsu
Time Type:
Full time
Contract Type:
Permanent
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