Executive, Customer Care

7 months ago


กรงเทพมหานคร, Thailand AirAsia Full time

**ABOUT US**

**ABOUT US**

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from small merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

**SALARY RANGE : THB 14,400 - THB 21,600**

**DAY IN A LIFE**

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

- Respond to customer queries promptly and professionally
- Communicate solutions and information to merchants and consumers effectively
- Route escalations to the appropriate channels
- Engage in training and development initiatives to improve technical and soft skills

**SKILLS**

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)
- Will be required to work shift
- Well written and spoken in English
- Customer Service experience
- CRM experience/knowledge is a plus
- Experience with E-mail, Chat and Social Media
- Fresh Graduates are welcome
- Logistics Background - Cargo knowledge would be an added advantage

**BENEFITS**

Work-Life at #TeamTeleport
- Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
- Unlimited training -You will have access to a wide range of learning resources including Notion
- Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionistaas long as it's not a birthday suit
- Vacation and time away - Sometimes you need to recharge and come back energized That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
- Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.



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