Customer Care Intern

1 week ago


กรงเทพมหานคร, Thailand Zenyum Full time

**About Zenyum**

Zenyum is one of Asia’s largest consumer brands in the making.
**We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.
We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to
**create a place that you will want to show up for every single morning**, and create products that make you smile more.

**Join us in our mission to spread smiles across Asia**

Do you enjoy working within an entrepreneurial environment, having the personal freedom to act, and being part of a fun, energetic team who are running at full speed to create Asia's most loved D2C Smile Cosmetics brand? If the answer is YES, this could be the internship for you

As a Customer care Intern, you will help our customers are well taken care of throughout their Zenyum journey through resolving issues, answering inquiries, and providing information to cater to our customer needs.

You will learn to organized, caring, but also works hard and loves to learn many aspects of running a startup through. Zenyum is a fast and challenging environment and you will be expected to go above and beyond to make sure the Thailand office runs even faster.

**You'd love to do**:

- Support Customer Care team
- Work with our clinical partners to make appointments by the after-sales process.
- Pack products / parcel and recheck products (QC) Confirm appointment and check payment.
- Address customers questions or concerns through customer care channels e.g. Line Official and Yellow messenger.
- Follow up customers.
- Monitor and update the after-sales process systems (Salesforce, Trello).

**You're fit for this role ,if you**:

- Studying for a university degree and/or 0-1 years experience in a rapidly scaling business or have worked in high-growth environments is a plus.
- Are ambitious, hungry to learn, and ready to work hard.
- Are passionate about customer service and service mind.
- Be a natural-born communicator and genuinely enjoy interacting with people on a daily basis.
- Ability to multi-task and strong problem-solving skills.
- Have attention to detail and processes.
- Think creatively about engaging customers in delightful and new ways.
- Are able to plan, execute and organize tasks effectively.
- Fluency in written and spoken **Thai** and **English.**:

- Proficient in Microsoft Office and G Suite

**Your benefits upon joining include**:

- Joining the team of one of the most ambitious and fastest-growing startups in Southeast Asia, funded bySequoia Capital and L-Catterton
- Learning about all aspects of communication, working directly with customers.
- Grow as a person by getting autonomy in your work and exposure to a top-notch team coming from Zalora, RedMart, BCG, Google, Samsung, Unilever
- Collaborate with colleagues in Singapore, Hong Kong, Indonesia, Vietnam, and Taiwan.

**About Zenyum**

Zenyum is the newest innovation in dental care. We believe everyone deserves an affordable, confident smile. We provide 3D-printed Invisible Braces and a range of Smile Cosmetics, produced under the highest quality standards, to the rising Asian middle class. Zenyum matches professional dentists with cutting-edge technology and offers our patients treatment at an unbeatable cost.

We are a team of experienced internet entrepreneurs and doctors, and are backed by some of the world’s best venture capital, including Sequoia Capital India. We believe in rigorous processes and high accountability towards ourselves to deliver the highest quality standard for our patients. As of today, we are live in seven markets and are expanding across Asia and India within the next months.

Become part of Asia’s biggest success story in Smile Cosmetics.



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