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Customer Care Officer
3 weeks ago
**Role**:Customer Care Officer
**Timings**:Rotational Shifts (Permanent)
**Industry**:Other
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Semi-Voice
Key Skills: Customer Service
- Salary : 62K THB
Location: Bangkok
Shift: Mon
- Fri 7am - 4 Pm
Customer Success Specialist jobs continue to be on the rise as more businesses are being engaged
through social media platform. CSA responsibilities include resolving customer queries, recommending
solutions and guiding product users through features and functionalities of this social media in order to
provide customers’ satisfaction on high quality advertisement and promotions.
**Responsibilities**:
Responsible to resolve customer queries in a timely and accurate way through inbound
Identify customer needs and assist them in using specific features and functionalities in
the client platform
Follow-up with customers to ensure their technical issues are resolved
Become and remain knowledgeable about client products and community standards
Use market-specific knowledge, signals and insights to spot and scope scalable solutions to
improve the support of our community of customers
Identify inefficiencies in workflows and suggest solutions
Gather, analyze and utilize relevant data to develop ways to improve the overall user
experience on the site
Recognize trends and patterns, and escalate issues outside the company policy to the global
team
**Requirements**:
Possess professional customer service skills; solutions mindset, multi-tasking, passion for
customers and ability to deliver exemplary customer experience.
Prior working experiences in customer-oriented product environment, consulting, or operations
role
Ability to follow process and collaborate effectively to work in a team
Excellent written and communication skills in native and English language
Basic knowledge on Computer operations
Preferred Qualifications:
Have exceptional grammar typing accuracy skills - experience with business communication
Patience when handling tough cases
High affinity and cultural awareness of political/social situation regarding the relevant
market/region that will be supported
Flexible in shifting schedule
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