Customer Care Advisor

1 week ago

กรงเทพมหานคร, Thailand BSI Full time

Great that you're thinking about a career with BSI

Purpose of position
- To respond promptly to customers' requests and comments.
- To support the strategic plan and to achieve and exceed the KPIs and objectives through robust processes, Common Operating Model, and teamwork.

Key responsibilities & accountabilities
- Conduct capacity planning and auditor scheduling, through Common Operating Model, to ensure profitable, cost-effective, and timely delivery of audits and planning of new and existing clients.
- Complete daily workflow-driven activities to ensure all tasks are completed on time.
- Monitor individual KPI performance and ensure relevant targets are achieved and exceeded.
- Assist with customer problems, both external and internal, and respond to inquiries in a timely manner.
- Collaborate with System Certification Operations Manager in qualification/re-qualification of new and existing auditors.
- Provision of support in the induction and training of new employees.
- Participate at the periodic Planning team meetings and contribute to the monitoring and improvement of planning performance, through the provision of data related to main KPIs and implementation of necessary actions.
- Ensure customer information is up-to-date and carry out regular data clean-up.
- Submission of baseload data for Budget process, and monthly submission of various data for 3M Outlook, country manager reporting, etc.
- Ensure effective communication with Finance in relation to the planning of “debtor” clients’ audits.
- Undertake specific project work as required.
- Adopt a team approach to working both within your own group and with other teams and functions within the department and other areas of the business.
- To support the development, improvement, and implementation of BSI internal processes.

Knowledge / Skills / Abilities
- Bachelor’s Degree in Engineering, Sales, Marketing, or another related field.
- At least 2 years of relevant work experience in the Assurance, Sales, Product Certification, System Audit, and Training business.
- Excellent verbal and written communication skills as well as good interpersonal skills.
- Proven track record of significantly exceeding targets and expectations.
- Excellent negotiation and presentation skills.
- Ability to successfully encourage the customers to expand the product range.
- Ability to develop executive-level relationships and engage with the customer to establish an understanding of their business drivers and how BSI can enable them to become more efficient.
- Ability to articulate complex technical issues.
- Excellent organisational and problem-solving skills.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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