Customer Service Representative, Gulf Binance
2 weeks ago
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
**Responsibilities**:
- Handle high amounts of live chats
- Coordinate and handle customer inquiries about Binance's products, features, and retain regular customers
- Solve customer complaint issues, and create and document report analysis
- Optimize customer complaint processes and improve service quality
- Handle unpredictable emergencies in an efficient and timely manner
- Perform adhoc tasks and reports assigned by shift leader and/or managers
**Requirements**:
- Bachelor's degree or diploma, preferably in a finance-related major
- Prior customer support experience with exposure to an e-commerce or financial industry background is a must
- Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
- Experience or knowledge of any financial derivative product is a big plus
- Willing to work weekends and irregular hours which will include night shifts
- Fluency in English and Thai are required to be able to effectively coordinate with overseas partners, stakeholders, and customers
**Why Binance**
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
-
Product & Operations Manager, Gulf Binance
1 week ago
กรุงเทพมหานคร, Thailand Binance Full timeBinance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...
-
Customer Service Representative
2 weeks ago
กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Representative
5 days ago
กรุงเทพมหานคร, Thailand April Asia Pacific Full timeFor over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...
-
Customer Service Representatives
4 weeks ago
กรุงเทพมหานคร, Thailand PEOPLE SEARCH INTERNATIONAL Full time**Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...
-
Customer Service Representative
2 weeks ago
กรุงเทพมหานคร, Thailand AIG Full timeThis Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued...
-
Customer Service Representative
4 weeks ago
ลาดกระบัง, กรุงเทพมหานคร, Thailand Arxada Full timeArxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. With a proud history of innovation dating back more than a century, we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the...
-
Customer Service Representative
4 weeks ago
กรุงเทพมหานคร, Thailand CloudCommerce Full time**What we do** FASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, SF Express, USPS, PostNL and ThailandPost. Our strategy is to expand the business range to compete with a rapidly growing ecommerce business in SEA through innovative,...
-
Customer Service Representative
4 weeks ago
กรุงเทพมหานคร, Thailand Lonza Full timeToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small,...
-
Customer Service Representative
4 weeks ago
กรุงเทพมหานคร, Thailand Mindpec Solutions Full timeJob Title: Customer Service - Travel Vacancies Based in : Bangkok Thailand Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support...
-
Customer Service Representative
2 weeks ago
กรุงเทพมหานคร, Thailand EXANTE Full time**About EXANTE** EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology. Our proprietary trading platform enables direct market access to 1 million financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency...
-
Customer Service Representative
2 weeks ago
กรุงเทพมหานคร, Thailand April Asia Pacific Full timeFor over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...
-
Customer Service Representative
4 weeks ago
กรุงเทพมหานคร, Thailand April Asia Pacific Full timeFor over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...
-
Customer Service Representative
1 week ago
กรุงเทพมหานคร, Thailand April Asia Pacific Full timeFor over 30 years, APRIL International Care has specialized in providing international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members to ensure that they have access to the best care. To sustain...
-
Airport Duty Manager
4 weeks ago
กรุงเทพมหานคร, Thailand Gulf Air Full timeMain Objectives To oversee and control all airport operations on the respective shift and ensure the efficient functioning of Customer Services, Lounge, Ramp and Sales Outlet. Responsible for meeting all operational requirements whilst providing Customer Service of the highest standard. Main Duties 1. Manage all day-to-day operational issues, including...
-
Customer Service Representative
4 weeks ago
กรุงเทพมหานคร, Thailand IPNX NIGERIA LIMITED Full time2. Providing excellent customer service by answering questions, resolving complaints, troubleshooting issues, and ensuring customer satisfaction. 3. Gathering and documenting customer information, concerns, and requests accurately and efficiently. 4. Maintaining up-to-date knowledge of the client's products, services, policies, and procedures to provide...
-
Client Service Representative
5 days ago
กรุงเทพมหานคร, Thailand Sonoco-Trident Full timeWe do this by delivering the following services: Pre-press which includes Artwork and Colour Separation; Digital Services that include 3D, Animation and e-Commerce Imagery; Creative Services such as Creative Design Adaptation, Retouching and Mock Ups; Technology Services that help manage workflows and Business Analysis. **Role Description**: Working within...
-
Customer Dispute Representative
3 weeks ago
กรุงเทพมหานคร, Thailand Applanix Full time**Your Title**:Customer Dispute Representative **Job Location**:Bangkok,Thailand **Our Department**:Operations - Do you pride yourself in your accomplished customer service skills? _ - Do you enjoy problem solving and working autonomously? _ **What You Will Do** We are seeking a dedicated and skilled Customer Dispute Representative to join our dynamic...
-
Customer Experience Representative
2 days ago
กรุงเทพมหานคร, Thailand Intrepid Group Full timeAbout Intrepid The Role: Intrepid Group Asia seeks a customer service representative to join our Chat team. This person will provide our customers with an exceptional level of service. The position will be based in Thailand. If you enjoy dealing with various buyer concerns and have a strong desire to provide excellent customer service, you are the one we...
-
Customer Service Telesales
4 weeks ago
กรุงเทพมหานคร, Thailand Career FOS Full timeYour Responsibilities - Represent the brand, the culture, and values of our clients - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Handle customer’s concerns positively and professionally - Ensure efficient problem and complaint resolution - Capture client feedback for future improvement - Capture the nature...
-
Customer Center Representative
4 weeks ago
กรุงเทพมหานคร, Thailand FWD Insurance Full timeFWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Thailand, established in 2012, FWD Thailand aims to provide customer-led insurance coverage whether it be savings, personal accident, retirement plans, or investment-linked insurance. Along with TMB, our bank partner and with over 900 staffs, we deliver fresh...