Customer Service Representative
6 months ago
Job Title:
Customer Service - Travel Vacancies
Based in : Bangkok Thailand
Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix
Advisor I, Travel position will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flights, hotels, car rentals, and beyond for their trips.
In this role, you will be:
- A problem-solver extraordinaire, tackling last-minute changes and unexpected hiccups with grace and resourcefulness. Ensure smooth sailing (or smooth flying) throughout their journey.
- A travel knowledge bank, offering expert advice on destinations, attractions, local customs, and hidden gems. You'll be their go-to guide for everything travel
- A brand ambassador, building lasting relationships with customers and turning them into lifelong travel enthusiasts. Exceed expectations and make every interaction a delight.
- Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
- Clarify customer requirements; probe for understanding, and use tools and resources to appropriately provide resolution to the customer.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Maintain basic knowledge of client products and/or services.
- Participate in activities designed to improve customer satisfaction and business performance.
- Track, document, and retrieve information in the call tracking database.
- A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
- Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
- Ability to fluently communicate in the required language of support, both written and verbally.
- Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
- Basic computer navigation skills and PC Knowledge.
- Ability to work as a team member, as well as independently.
- Dependable with proficient attention to detail.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
- Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
- Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
- Proficient in travel booking platforms and industry software.
- A passionate traveler with a thirst for exploring new destinations and cultures.
**Salary**: ฿22,000.00 - ฿24,000.00 per month
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