Customer Service Telesales

7 months ago

กรงเทพมหานคร, Thailand Career FOS Full time

Your Responsibilities
- Represent the brand, the culture, and values of our clients
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Handle customer’s concerns positively and professionally
- Ensure efficient problem and complaint resolution
- Capture client feedback for future improvement
- Capture the nature of Client contacts.
- Acquire product knowledge and service skill through staff briefing and coaching from Team Manager
- Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.
- Process payment and client information in a manner that is precise and safeguards the customers personal and payment information
- Pro-actively support to customers to prevent damage to brand loyalty
- Identify and escalate priority issues through proper channels when necessary.
- Work with other team members in identifying better ways in providing better customer support
- Maintain and improves quality of service by giving recommendations
- Meet all key performance indicators set by the company and client
- Adhere to the policies set by the company

Your Qualifications:

- Have a minimum of 6 months of Customer Service Experience in banking.
- Demonstrate excellent communication skills, encompassing fluent verbal and written proficiency in both English and the native language
- Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
- Good decision-making skills and analytical skills
- Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions

**Salary**: ฿30,500.00 per month

**Education**:

- Bachelor's Degree (preferred)

**Language**:

- Chinese (preferred)

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