Customer Service Representative
1 month ago
Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. With a proud history of innovation dating back more than a century, we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers’ ecological footprint.
Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions.
Arxada is looking for a Customer Service Representative based in Ladkrabang. In this role, you will interact with customers on a daily basis, resolving issues, processing orders and assisting the sales team in answering questions about products or services. You will also be required to manage incoming calls and customer service enquiries, generate sales leads that develop into new customers, and identify and assess customer needs to achieve customer satisfaction.
Key Responsibilities:
- Manage all customer and distributor enquiries, including end-to-end order processing, enquiries, sampling, technical information (e.g. preservatives, performance additives), shipping documents
- Ensure that products and information are distributed in a timely manner and according to customer requirements
- Liaise with internal/external stakeholders to ensure smooth operation of the supply chain and that full set of shipping documents are obtained and delivered within given timelines.
- Liaise closely with Logistics to keep abreast of all shipment related issues.
- Manage master data (customer, product and pricing)
- Prepare team reports including but not limited to: orders and sample reports
- Analyse, initiate and lead value added improvements to increase operational efficiency
Key Requirements:
- Bachelor's degree in business or logistics
- Business fluent in English
- 5-10 years' experience in the chemical or food industry
- Proven experience in customer support or as a customer service representative
- Familiarity with CRM systems and practices
- Customer-focused with the ability to adapt and respond to different types of customers
- Strong communication and presentation skills
Arxada has world class offering in two distinct areas:
Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.
Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
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