Customer Service Representative

6 days ago


กรงเทพมหานคร, Thailand April Asia Pacific Full time

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.

To sustain the growth of the company as well as the expansion of our services we are currently looking for a **Customer Service Representative (French Speaking)**.

**Duties & Responsibilities**:

- Act as the primary contact for individual members, intermediaries and corporate clients
- Provide customers within April International service level agreement with excellent service
- Answer inbound calls keeping a professional approach to any type of call and situation
- Build and maintain strong customer relations with intermediary brokers and, agents
- Ensure customer feedback is routed and work as a team to address areas of improvement enhancing the customer experience
- Manage complaints and record keeping and escalation procedure
- Contact healthcare providers and customers regarding incomplete files

**Qualifications**:

- Bachelor degree in related field
- 0-2 years’ experience in Customer Service jobs or Insurance industry will be a plus
- New graduates are also welcome
- Excellent Proficiency in English and French language
- A passion and talent for client service and the desire to solve issues
- The ability and proactivity to adopt First Call Resolution, addressing the customer's need the first time they call
- Excellent interpersonal and communication skills, passionate about customer service
- A great sense of accuracy and work ethic
- Able to work independently with structure and methodology

**What we offer**:

- Located near BTS Chidlom
- Group Health Insurance
- Provident Fund
- Flexible working hours



  • กรุงเทพมหานคร, Thailand Ametek Full time

    **Job Title**:Customer Service Representative**: - Location: Bangkok, TH, 10260- Business Unit: Fluid Analysis Business- Posting Date: Oct 2, 2024- Job Description: - AMETEK Inc. is a world leader in electronic gauges and electromechanical devices. The AMETEK Group employs more than 17,000 people at nearly 150 locations and has a global network of sales,...


  • กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • กรุงเทพมหานคร, Thailand บริษัท เรเปอทัวเร่ คูลีแนร์ (ไทยแลนด์) จำกัด Full time

    Customer Service Representative **จังหวัด** กรุงเทพมหานคร (เขตพระโขนง) **อัตราค่าจ้าง** - **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** - **รายละเอียดงาน** Repertoire Culinaire is seeking a dedicated and...


  • กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • กรุงเทพมหานคร, Thailand AMETEK, Inc. Full time

    **Location**:Bangkok, TH, 10260**Business Unit**:Fluid Analysis Business**Posting Date**:Oct 2, 2024- AMETEK Inc. is a world leader in electronic gauges and electromechanical devices. The AMETEK Group employs more than 17,000 people at nearly 150 locations and has a global network of sales, service and support locations in the United States and 30 other...


  • กรุงเทพมหานคร, Thailand PEOPLE SEARCH INTERNATIONAL Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...


  • กรุงเทพมหานคร, Thailand ZIM Full time

    **We are looking for a Customer Service Representative - Reefer that will handle the following**: **Main Purpose of the Role** To perform End-to-End customer service activities to our high-yielding Reefer customers and provide maximum customer satisfaction so as to ensure future support from the customers. **Major areas of responsibility** **Booking...


  • กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...


  • กรุงเทพมหานคร, Thailand AIG Full time

    Job Description This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and...


  • กรุงเทพมหานคร, Thailand AIG Full time

    This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued...


  • กรุงเทพมหานคร, Thailand AIG Full time

    This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued...


  • กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...


  • กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...


  • กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • กรุงเทพมหานคร, Thailand CloudCommerce Full time

    **What we do** FASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, SF Express, USPS, PostNL and ThailandPost. Our strategy is to expand the business range to compete with a rapidly growing ecommerce business in SEA through innovative,...


  • กรุงเทพมหานคร, Thailand INEOS Styrolution America LLC Full time

    SUCCEED. IN OUR EXPERIENCED TEAM. For our office/site in **Bangkok** we are looking for a **Customer Service Representative (F/M)** 1. Responsibilities/Accountabilities of the job: - Efficient and satisfactory service to customers - Perform customer master data management, support credit management, account receivable management. And coordinate from...


  • กรุงเทพมหานคร, Thailand Mindpec Solutions Full time

    Job Title: Customer Service - Travel Vacancies Based in : Bangkok Thailand Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support...


  • สาทร, กรุงเทพมหานคร, Thailand Reeracoen Thailand Full time

    **Industry**: Trading(Electronics/Semiconductors) - ** Job Description**: - Collect daily PO & SO, data entry, data cross-checking (Order Management) - Update or reschedule both pull-in and push-out as per customers' requests (Schedule Management) - Forecast Management - Coordinate with other departments to follow up with on-time delivery - Generate and...


  • กรุงเทพมหานคร, Thailand Clariness Full time

    (Freelance/Project-based) We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you! **Your responsibilities**: - Representing our company by...


  • กรุงเทพมหานคร, Thailand Taskworld Full time

    **Role**:Customer Service Representative (Korean)** **Base Office**:Hybrid** **Classification**:Full Time** **Direct Manager**:Customer Experience Team Lead** **About Taskworld** Taskworld is a top-rated online collaboration and task/project management software designed to streamline project management, collaboration, delegation, and communication. It...