
Customer Service Representative
5 days ago
For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.
We are part of the APRIL Group, a global insurance specialist with 2,300 staff in 16 countries.
To sustain the growth of the company as well as the expansion of our services in Bangkok, we are currently looking for a Customer Service Representative
Your responsibilities will be to provide support to incoming requests of our clients whether individuals or companies.
Your main responsibilities will be to:
- As the primary contact for individual members, intermediary and corporate clients and always maintain a professional and courteous attitude.
- Responsible for providing both new and existing customers within April International with excellence service.
- Customer Service Representative will answer inbound calls
- Building and maintaining strong customer relations with intermediary brokers
- Ensure customer’s feedbacks is routed and work as a team to address areas of improvement to enhance the customer experience
- Ensure all customers/brokers/groups communications are recorded on NIS/Mega
- Manage complaints and record keeping and escalation procedure
- Contact healthcare provider and customers regarding incomplete files
The successful applicant will have:
- 3+ years of customer service experience, preferably in Healthcare Insurance
- A passion and talent for client service and the desire to solve issues.
- The ability and proactivity to adopt First Call Resolution, addressing the customer's need the first time they call.
- Excellent interpersonal and communication skills, passionate about customer service.
- Excellent proficiency in English.
- A great sense of accuracy and work ethic.
- Able to work independently with structure and methodology.
What we offer:
- More than a job you will get opportunities for growth and progression
- You will be coached and trained by a professional expert in their field
- You will be working for six countries in the region
- You will be joining a young and diverse team of professionals
- A comprehensive set of benefits including health insurance and a competitive reward scheme
-
Customer Service Representative
2 weeks ago
กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Representatives
4 weeks ago
กรุงเทพมหานคร, Thailand PEOPLE SEARCH INTERNATIONAL Full time**Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...
-
Customer Service Representative
2 weeks ago
กรุงเทพมหานคร, Thailand AIG Full timeThis Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued...
-
Customer Service Representative
4 weeks ago
ลาดกระบัง, กรุงเทพมหานคร, Thailand Arxada Full timeArxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. With a proud history of innovation dating back more than a century, we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the...
-
Customer Service Representative
4 weeks ago
กรุงเทพมหานคร, Thailand CloudCommerce Full time**What we do** FASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, SF Express, USPS, PostNL and ThailandPost. Our strategy is to expand the business range to compete with a rapidly growing ecommerce business in SEA through innovative,...
-
Customer Service Representative
4 weeks ago
กรุงเทพมหานคร, Thailand Lonza Full timeToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small,...
-
Customer Service Representative
4 weeks ago
กรุงเทพมหานคร, Thailand Mindpec Solutions Full timeJob Title: Customer Service - Travel Vacancies Based in : Bangkok Thailand Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support...
-
Customer Service Representative
2 weeks ago
กรุงเทพมหานคร, Thailand EXANTE Full time**About EXANTE** EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology. Our proprietary trading platform enables direct market access to 1 million financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency...
-
Customer Service Representative
2 weeks ago
กรุงเทพมหานคร, Thailand April Asia Pacific Full timeFor over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...
-
Customer Service Representative
4 weeks ago
กรุงเทพมหานคร, Thailand April Asia Pacific Full timeFor over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...
-
Customer Service Representative
1 week ago
กรุงเทพมหานคร, Thailand April Asia Pacific Full timeFor over 30 years, APRIL International Care has specialized in providing international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members to ensure that they have access to the best care. To sustain...
-
Customer Service Representative
4 weeks ago
กรุงเทพมหานคร, Thailand IPNX NIGERIA LIMITED Full time2. Providing excellent customer service by answering questions, resolving complaints, troubleshooting issues, and ensuring customer satisfaction. 3. Gathering and documenting customer information, concerns, and requests accurately and efficiently. 4. Maintaining up-to-date knowledge of the client's products, services, policies, and procedures to provide...
-
Client Service Representative
5 days ago
กรุงเทพมหานคร, Thailand Sonoco-Trident Full timeWe do this by delivering the following services: Pre-press which includes Artwork and Colour Separation; Digital Services that include 3D, Animation and e-Commerce Imagery; Creative Services such as Creative Design Adaptation, Retouching and Mock Ups; Technology Services that help manage workflows and Business Analysis. **Role Description**: Working within...
-
Customer Dispute Representative
3 weeks ago
กรุงเทพมหานคร, Thailand Applanix Full time**Your Title**:Customer Dispute Representative **Job Location**:Bangkok,Thailand **Our Department**:Operations - Do you pride yourself in your accomplished customer service skills? _ - Do you enjoy problem solving and working autonomously? _ **What You Will Do** We are seeking a dedicated and skilled Customer Dispute Representative to join our dynamic...
-
Customer Experience Representative
2 days ago
กรุงเทพมหานคร, Thailand Intrepid Group Full timeAbout Intrepid The Role: Intrepid Group Asia seeks a customer service representative to join our Chat team. This person will provide our customers with an exceptional level of service. The position will be based in Thailand. If you enjoy dealing with various buyer concerns and have a strong desire to provide excellent customer service, you are the one we...
-
Customer Service Telesales
4 weeks ago
กรุงเทพมหานคร, Thailand Career FOS Full timeYour Responsibilities - Represent the brand, the culture, and values of our clients - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Handle customer’s concerns positively and professionally - Ensure efficient problem and complaint resolution - Capture client feedback for future improvement - Capture the nature...
-
Customer Center Representative
4 weeks ago
กรุงเทพมหานคร, Thailand FWD Insurance Full timeFWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Thailand, established in 2012, FWD Thailand aims to provide customer-led insurance coverage whether it be savings, personal accident, retirement plans, or investment-linked insurance. Along with TMB, our bank partner and with over 900 staffs, we deliver fresh...
-
Health Representative
4 weeks ago
กรุงเทพมหานคร, Thailand Pfizer Full timeProduct : Eliquis, Nurtec, Vyndamax and Normetec ROLE SUMMARY Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The Heath Representative will draw on healthcare knowledge and understanding of the health and...
-
Multi-skill Customer Center Representative-2
6 days ago
กรุงเทพมหานคร, Thailand FWD Insurance Full timeFWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Thailand, established in 2012, FWD Thailand aims to provide customer-led insurance coverage whether it be savings, personal accident, retirement plans, or investment-linked insurance. Along with TMB, our bank partner and with over 900 staffs, we deliver fresh...
-
Customer Technology Platform Manager
1 week ago
กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full timeSource of new technology exploration for contact center both front operation / back office including Shop, Partner for digital improvement in term of customer service. (Work collaborate with Technology vendors). Responsible for "Customer Technology Roadmap Planning" of customer service area. Responsible for Business owner role of digital platform...