Compensation and Benefits Analyst

6 months ago

กรงเทพมหานคร, Thailand Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**How will you make an impact in this role?**
- Management of end-to-end Benefit Operations for Thailand market
- Ensuring the accuracy of processing of both company and government benefits
- Effective vendor management: Coordination and management of the entire benefit function through multiple vendors and their internal teams.
- Validation and auditing, ensuring legislative, compliance and internal reporting requirements for Benefit operations.
- Regulatory filings with accuracy and timely
- Ensure proper documentation, SOP & Process flow update for the operations.
- Query management for employees on the resolution of their queries related to benefits.
- Knowledge of Benefits for APAC markets specifically on retirement, government benefits, Insurance & various types of benefits, HMO, and managing servicing operations.
- Ensure timeliness & accuracy of the billings from servicing vendors and independently managing the invoice settlement process.
- Managing quality metrics and lead projects as required towards process improvement and standardization of various internal & external systems.
- Interacting and collaborating with partners across multiple lines of business to source information and deliver better employee experience.
- Closely working with vendor teams for the assigned market (s) to work on enhancing employee experience & satisfaction.
- Consistently understand and exceed customer requirements whilst ensuring effective teamwork.
- Ensure that all deadlines are continuously met as per dashboard timelines and adequate controls are maintained over the processes.
- Be the point of escalation of any benefit critical issues and coordinate it to the appropriate management chain for decisions and problem resolution.
- Make sure that all payroll input forms for benefits are 100% accurate.
- Align, collaborate with other COEs, and communicate any legislative memorandum in relation to government benefits.

**Qualifications**:

- Bachelor’s degree in business, psychology, human resources or related field
- At least 1+ years of HR Operations experience.
- Demonstrated Strong Soft skills & proficiency in MS-Excel, Power Point etc.
- Extensive experience and thorough understanding of Benefits related servicing operations and compliances and customer servicing will be an added advantage.
- Experience in Managing end to end processes of Benefits in a reputed organization with large employee base.
- Has strong management skill to lead projects for process improvement.
- High attention to detail with an eye for Accuracy & Controls, Strong results-orientation, resourcefulness, and flexibility to overcome significant obstacles to goal achievement in a high-pressure environment.
- Excellent communication skills both of Thai & English (written and spoken) with ability to challenge the status quo and identify improvements.
- Collaboration to a positive team environment, focused on partnership and ownership.

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