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Department Operations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Verify payment requests to ensure the payment amount is accurate to sellers and buyers and check results received from banks
- Monitor and fix any payment related issues
- Prepare and perform an analysis report upon request to management
- Work closely with other team to develop new payment process and support customer problems
- Provide insight and suggestion on any company project and transactions related to payment
**Requirements**:
- Bachelor Degree in Accounting, Finance, Economics and Business Administration 1-2 years experience in related fields is a plus High Problem Solving Skills
- Good in English communication
- Good in MS office program
- Basic SQL would be a plus Hard-working, energetic personality with Can-Do attitude
- Logical thinking and willing to learn
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