Customer Service

7 months ago


กรงเทพมหานคร, Thailand HITACHI ASTEMO ASIA LTD. Full time

**Description**

Customer Coordination
- To register / maintain customer master data (Ex, Customer Sold to, Ship to address, payment term) in EPR system
- To process customer orders with 100% accuracy and send back for order acknowledgement.
- To arrange delivery by clear communication with customer for shipment detail, schedule, S/I and shipping document

(Ex. Invoice, packing list, bl, coo and Form)
- To track and follow-up all shipment progress to make sure that both cargo and shipping document will arrive on time.
- To liase with clear information in case of detecting issue or blocking point in operation.
- To manage customer claim / complaint in any cases and assign to in charge person, following up until resolve

Scheduling
- To coordinate with Production Control or Procurement Team for shipment priority and production priority.
- To coordinate with 3 PL for shipment arrangement

New Project and Marketing Campaign
- To create / maintain material master data in ERP system (Any program) on SD module (Ex. Customer Part No., Sell Price and Status of PLC)
- To coordinate with Project Team for timeline and concerned information to communicate to customers
- To coordinate with Sales and Marketing Team for Promotion / Special Campaign to set in system / communicate with customers / Incentive

credit note and provide sales data to concern parties

Customs and Government
- To handle (Register, renewal and maintain) mandatory certification to Government and any Orgization Concern
- To control audit document relate to Sales Activities which included customer screening, shipping document, customs entry ,

Export Control Auditing and etc.

Cost Control
- To control outbound Logistics Cost (Transportation, shipping and documentation) by comparing quotation / options for competitive rate

and work on optimization of shipment.
- 3PL billing validation and coordinate with F&A team for payment

Reporting
- To manage Sales Report (Order Intake, Customer Portfolio, Sales Book and Sales Dashboard)
- To manage Budget Planning and Sales Forecast
- To manage Logistics Cost Report for analysis and improvement
- Others which related to job scope



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