Medication Support Administrator
7 months ago
**Position: Medication Support Administrator Location: Thailand**
**Position Purpose**
The jobholder will act as a liaison, provide program-related information, answer queries and concerns, and carry out administrative duties.
**Duties and Responsibilities**
- Liaise with pharmacies and patients.
- Co-payments reimburse solution administration.
- Work closely with the Program Manager to secure patient file approval.
- Ensure that current patients receive their medications quickly and efficiently
- Coordinate with the Program Manager to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance.
- Maintain and update electronic Program files, including patient and quality assurance data.
- Conduct administrative duties for the office.
- Manage the inbound and outbound calls and responding to patient inquiries and concerns
- Providing patients with the organization and program related information
- Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
- Reporting any product complaints as per client’s requirements and/or Axios SOPPs
**Relationships**
- Reporting to the Program Manager and Operations Lead.
- Work with the related divisions of Axios
- Maintain ongoing and frequent communication with Axios staff including Axios global staff.
**Competencies**
- Time management
- Concern for Order and Quality
- Adaptability and flexibility
- Dependability
- Teamwork
- Growth Mindsets
- Self-development and implementation
**Educational Background and Experience**
- A Degree or Diploma in Business Administration/Management.
- 1 to 2 years of working experience in an administrative role is ideal
- Good command of both spoken and written English
- Experience in Excel intermediate, Monitoring and management, Report Summarize
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