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Customer Experience Representative

4 weeks ago

กรงเทพมหานคร, Thailand Intrepid Group Full time

About Intrepid

The Role:
Intrepid Group Asia seeks a customer service representative to join our Chat team. This person will provide our customers with an exceptional level of service.

The position will be based in Thailand.

If you enjoy dealing with various buyer concerns and have a strong desire to provide excellent customer service, you are the one we are looking for.

Your responsibilities will include the following:

- Respond to buyer inquiries through chat in a timely and accurate manner.
- Deliver a consistent and positive customer experience.
- Ensure that chat response SLAs (rate and time) are met.
- Accurately resolving buyer concerns and complaints.
- Analyze and report on product and promotion issues.
- Maintain internal databases with information about product issues and valuable buyer discussions.
- Monitor buyer complaints and initiate outbound chats to assist customers.
- Maintain a friendly, helpful, and professional demeanor toward customers.
- Ensure that each buyer who contacted you via Lazada, Shopee, or social media chats is satisfied.

Whom we look for - the ideal profile:

- University degree, at least one year of experience working in an eCommerce or startup company
- Fluent with Thai Language
- Excellent chat communication skills and a good understanding of customer needs
- Customer service experience, preferably in a chat customer service role with outbound and inbound responsibilities
- Professional, customer-focused, and eager to learn about product knowledge
- able to work flexible hours and on weekends

What we offer:

- BTS Chidlom
- 1-month bonus
- Flexible working hours
- Health Insurance
- Fun Working Environment

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