Customer Service Representative
3 weeks ago
**We are looking for a Customer Service Representative - Reefer that will handle the following**:
**Main Purpose of the Role**
To perform End-to-End customer service activities to our high-yielding Reefer customers and provide maximum customer satisfaction so as to ensure future support from the customers.
**Major areas of responsibility**
**Booking Processing**
- Communicate with Capacity Team for space/allocation issues
- Liaise with depot Logistics team for equipment arrangement as requested by customer (e.g container nomination, reefer pre-set temperature, food grade**, **early collection & exchange/return of empty container)
- Promote and support ZIM’s e-commerce products to customers
**Documentation & Exception handling**
- Coordinating with back-office documentation team on first-draft BLs
- Process BL amendments as per customer’s requests
- Act as frontline representative of ZIM
- Coordinate and solve queries from ZIM’s overseas offices related to reefer shipments out of Thailand ports
- Handle after-hours duty phones by shift assignment
****
**Requirements**:
- Minimum Bachelor's degree
- Preferably 2-year direct experience working in a shipping line, within the reefer segment as a customer service agent
- Knowledge of customer service processes and contact centers
- Fluent English, written and spoken
Function:
Global Customer Service
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