Customer Care Representative

5 months ago

กรงเทพมหานคร, Thailand Givaudan Full time

Step into our world of creativity and joy

Customer Care Representative
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.**Customer Care Representative - Your future position?**
Location: Thailand, Bangkok
- Reporting to: Supply Chain Manager, Thailand- 1-year Contract role.- You are responsible on Customer Orders Managements aspects, including: order processing; ensure all customer requirements are met and Timely order fulfillment which reflected by OTDR.- On a daily basis, you can look forward to:
- Receiving and entering orders, Invoicing in NATbase/SAP, respecting order entry procedures & KPI.
- Provide the necessary support to customers and affiliates to meet customer requests
- Communicate to customers about orders & shipments and also arrange shipping documents or/ and other mandatory documents for import clearance.
- Coordinate with the various departments to ensure departures and deliveries.
- Responsible for the other customer care activities.
- Manage internal and external customer problems, complaints and feedback.
- Handles return product from customer ex. Quality issue
- Issue credit and debit notes if necessary.
- Adapt communication methods to the emergency and the problem.
- Identify opportunities for improvement within Customer Care.

**You?**
Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to company? Then come and join us - and improve your world.- Your Professional Profile Includes:
- Bachelor’s degree
- Experience in customer service, order management or sales administration at least 3 years.
- Fluent in English.
- A thoughtful personality with skill, customer-oriented problem solving skill attitude and preciseness.
- Individual contributors, Work independently, Vocal and able to share with the team.
- Experience of knowledge transfer activity is an advantage
- At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
- You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
- Every essence of you enriches our world.
- Diversity drives innovation and creates closer connections with our employees, customers and partners.
- Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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