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Customer Experience Management
3 weeks ago
วันที่: 25 มี.ค. 2566- ตำแหน่งที่ตั้ง: กรุงเทพมหานคร, ไทย- บริษัท: ธนาคารเกียรตินาคินภัทร จำกัด (มหาชน)**Job Summary**:
Role Summary : Support to represent true Voice of Customers to KKP. Responsible for baselining
KKP overall customer experience through NPS, Closed Loop feedbacks, CSAT, complaint analysis and identify
key improvement initiatives.
**Role and Responsibilities / หน้าที่ความรับผิดชอบ**:
- Support setup process to regularly capture analyze and report out on NPS, CSAT, VOCs, and Complaints.
- Support and drive down complaints and increase customer engagement through improved experience
- Support champion NPS and closed loop feedbacks process improvements
**Qualifications / คุณสมบัติ**:
- customer experience and customer satisfactions
- Project and process management skills
- Proven records in driving changes through cross functional teams
**Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง**:
- Analytical skills.
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