
Transport Manager
4 weeks ago
**Responsibilities**
- Manage and control team to achieve transport operations’ objectives and KPIs, together with review SOP at operation to ensure designed process lead team performance to meet team objective and KPIs.
- Update weekly team performance report and escalation issue with Contract Manager.
- Update daily issue and request support from Customer for any situation impact DHL service.
- Prepare summary transport service performance for monthly meetings review with customer.
- Actively respond customer complaint with root cause investigation and execute solid action plan for operation error.
- Lead operations team on investigate error issues under responsible service and execute corrective and preventive action.
- Initiate and execute continuous improvement plan for operation efficiency.
- Manage manpower at organization with resources utilization to match with work volume smoothly.
- Manage transport subcontractor to provide service performance as KPIs setting.
- Prepare summary service performance for monthly meetings review with transport subcontractor.
- Take full leadership, operational responsibility for managing a safe, efficiency for the organization and the customer that fully complies with operation standards.
- Support Country Safety & Security Lead in investigating any Incident happen at site.
- Involve customers and lead team in Safety & Security activities to ensure awareness of all relevant risks, and an effective response to all threats is implemented in the operation.
**Requirements**:
- 5 - 7 years experiences in Transport and logistics & Supply Chain or related filed.
- Experience in Transport Operation with capability of truck planning for both Retail Customer Distribution and Chain Store Customer.
- Manage truck utilization for multi-drop delivery with different required conditions.
- Good knowledge of route in Bangkok area.
- Understand operation and warehouse management process also goods return management relate to transportation.
- Knowledge in Transport Business (3PL), Contract Management with subcontractor/Commercial, Transport Management system.
- Understand concept of program to monitor transportation delivery performance through TMS tools.
- Good skill of Stakeholder Management, Customer Relationship Management, Conflict management, People Management and Leadership Management.
- Good command of speaking and writing English.
- Work well under pressure.
- Good in problem solving.
- Good analytical skills.
- Strong knowledge of Microsoft Office Suite.
Job Reference: TH00342
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