Head of Gps Operation
7 months ago
-Job description
**Principal responsibilities**
- Provide leadership and management of Global Payment Solutions - Operations team within established remit and budget
- Provide management guidance and where appropriate ownership in Change initiatives and projects
- Build, maintain and enhance the culture as well as operational excellence of the team
- Drive high performance within respective areas to ensure that all programs and changes will be managed properly to achieve SLAs and KPIs
- Support customer groups by providing high quality processing and services as well as solutions to internal and external customers. Oversee the team both onshore and offshore while strengthening operational disciplines and controls
- Maintain HSBC Internal Control standards, including the timely implementation of solutions in response to internal and external audit points as well as any issues raised by regulators
- Oversee the action plans designed to adequately address operational challenges including those related to Audit findings
- Provide holistic approach to recruitment, career development and job opportunities for the team
Requirements
**Requirements**:
- Bachelor’s or Master’s Degree in any related field (Business Management/ Finance degree is an advantage)
- 10 years of working experience
- Extensive experience in the Finance and Banking industry environment together with business project management experience
- Proven track record that can be demonstrated in delivering multi work stream, cross organisational / geographical business and IT change within the Finance and Banking industry
- Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior management, consultants, technical experts across businesses and functions
- Strong leadership and management skills
- Good knowledge of regulatory trends and developments
- Planning, time management and resource management skills
- Experience in change programmes involving technology and operations
**You’ll achieve more when you join HSBC.
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