Boutique Client Development Manager
6 days ago
- Position
Job Title: Boutique Client Development Manager
Location: Emporium Boutique, Thailand
Experience required: CDM & Marketing
Christian Dior
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.- Job responsibilities
**Key Responsibilities**
- Drive the performance of CDM actions in the boutique by supporting the teams with daily actions
- Retain and Develop Existing Clients:
- Implement new client development strategies, initiatives and activities set forth by the regional and local client development management team to do develop, understand clients and enhance their experience.
- Proactively interact with clients, build relationships and gain understanding at a personal level to facilitate further return visits.
- Ensure the appropriate management of VIP Clients of Christian Dior, maximising their potential with your location
- Develop a portfolio of clients at CCIV and Elite level
- Increase client loyalty, with a special focus on local clientele, in all departments in conjunction with Department Managers and Client Development Ambassadors
- Develop strategies and implementation plans in specifically arranging for personalized gifts and experiences for clients according to the local guidelines.
- Recruit Clients within and outside the boutique for new clients:
- Develop multi-sourced clientele to ensure on-going clientele interest and participation
- Implement new client development initiatives/activities to fulfil various types of customers’ request and interest
- Client Service:
- Constantly reinforce and review the operations which offers a range of unique, exclusive, quality and personalized services to Dior VIP clientele
- Create opportunities, execute and develop one-to-one private viewings (OTO) in boutique and maximize the usage
- To deal effectively with client complaints by liaising with the line manager when necessary.
- Monitor Client Marketing tools and associated operations:
- Collect catalogues, look books and gifting requests from the Boutiques and place orders and work with Client Marketing team
- Receive and dispatch communication tools and gifting, etc.
- Improve database accuracy and CRM system on hand to optimize the boutique KPI’s, monitor the capture rate performance- Profile
Education & Professional Qualifications
- University or College Degree in relevant field
Work Experience
- Minimum 5 years relevant working experience in the high-end niche market
- Luxury retail experience preferred
**Skills**:
- Retail product knowledge is an advantage
- Knowledge in SQL or CRM system is an advantage
- Fluent in English both written and spoken is essential
- Ability to speak Mandarin and a second language would be an advantage
- Highly innovative and creative with constant drive for improvement and a passion for customer centricity
- Must have strong interpersonal skills and project management skills
Qualities
- Energetic and able to multitask
- Able to meet aggressive deadlines under pressure with limited resources
- Organized, accurate and highly detail orientated
- Experience in managing multiple projects and able to work independently and as a team
- Ability to maintain a professional demeanor, working gracefully with others even when under pressure
- Strong fashion sense- Additional information
**Key Responsibilities**
- Boutique Event Planning:
- Support the Client Marketing Manager in the organization of in-store and out-store events
- Reinforce standards such as the Boutique decoration, VM display, F&B and selection of collections to be shown to client
- Collect and share feedback on Direct Marketing activities with Management and HQ
- Partnership with Department Managers / Boutique Managers to plan and execute different product launching event and work on OTO planning to meet monthly target
- To work with SAs before each OTO to prepare a range of target products to present to clients
- Propose and facilitate local events with ROI to increase client loyalty
- Training and coaching to sales team:
- Provide training, motivation and coaching to sales staff to upgrade their clienteling, service and calling skills and grooming standards
- Demonstrate excellent product and range knowledge, and share your knowledge through training sessions with the rest of the team
- Meet your individual sales targets and distribute the sales contribution across the Thailand business as required
- To ensure all individual SA is managing client relationships via the use of the new BeDior system to meet business goals
- Develop and implement in-boutique programs to stimulate CDM awareness and drive sales team’s performance
- Support the business via personal sales as directed by your Management team
- Routine reports:
- Update qualitative i
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