Store Operations Manager

6 days ago


Thailand Dior Full time

- Position

Job Title: Store Operations Manager

Location: Icon Siam Boutique, Thailand

Experience required: Retail Operations- Job responsibilities

Key Responsibilities

Boutique Maintenance
- Support the Market Operations Manager on all aspects of boutique on contracts, Vendors, orders, invoices within budget & respect of purchasing process in local market (In line with sustainability strategy if applicable)
- Packaging
- Stationary
- Dry Cleaning supplies
- Uniform orders
- Store refreshments
- Legal label requirements
- Support the Market Operations Manager to monitor and review:

- Service quality of external vendors and work on improvement plans
- Cost control and negotiate with vendors/contractors for better offers
- Terms & conditions of all contracts to meet company needs and legislation requirements
- Support & follow up the maintenance requirements and budget for boutique
- Support the Market Operations Manager in managing adhoc projects and ensure timeline are met.
- Boutique Opening & Closing
- Relocations and renovation
- External Storage Locations
- Support all events/pop ups and operation implantation Inc. Hardware/security/ cleaning and all BOH process

Stock Management
- Support the Market Operations Manager to manage inventory flows and events with a plan considering local market need. (Stock deliveries, transfers, and results/shrinkage rate of the annual inventory)
- Support the Market Operations Manager to oversee the legal requirements for stock movement in the local market (CITES Certification, Imports, Exports)
- Ensure that storage regulations are followed, processes are implemented, and best practices are applied by the boutique.
- Support the Market Operations Manager to supervise supply needs for boutique (materials, tools, uniforms, and other things, etc.)- Profile

Education & Professional Qualifications
- University graduate in Business Administration or related discipline

Work Experience
- At least 3-5 years of relevant working experience with at least 2-3 years at supervisory level in luxury retail industry

Other Requirements
- Detail-minded
- Well-organized
- Numerical sensitive
- Self-motivated and proactive
- Good analytical, leadership and communication skills
- Able to work under pressure and meet tight deadlines
- Fluent in English, any additional language will be an advantage- Additional information

Key Responsibilities

People Management and Development
- Contribute to making Dior a great place to work and an employer of choice by recruiting, onboarding and engaging Retail Operations Teams in perfect alignment with the Boutique Manager.
- Provide training to all boutique operations teams on systems and procedures

Digital Tools & Projects
- Key boutique owner of all Retail Performance & Operations project and tools
- Support roll-out on all digital related projects for the boutique
- Support the Market Operations Manager on management of IT equipment
- Support the Market Operations Manager on IT budget in line with IT requirements

Customer & Care Services
- Develop a beyond client expectation culture
- Be a key referent to review all aftersales clients’ requests, boutique KPIs and follow up with administrative tasks
- Oversee all Retail Performance & Operations projects (Local Market initiatives/ APAC initiatives) for your boutique
- Escalate client/boutique issues when urgent/complicated to ensure excellence in service
- Other adhoc policy & knowledge transfer for the boutique

POS & Cash Management
- Manage all aspects of POS/ Till Payments including distant selling process and guidelines
- Verify all transactions adhere to local market legal requirements and anti-money laundering standards.

Process & Internal Control
- Lead and oversee daily administrative support for the boutique
- Support the Market Operations Manager to assemble operational and financial data for business analysis.
- Make sure the Boutique is operating in accordance with the Dior guidelines, Regional Ops and local government policies / procedure.


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