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Customer Experience Design

3 months ago


กรงเทพมหานคร, Thailand Advanced Info Service PLC. (BP4) Full time

วันนี้
- คุณสมบัติพื้นฐาน
- งานประจำ- 3 - 9 ปี- กรุงเทพมหานคร- ปริญญาตรี- ขึ้นอยู่กับคุณสมบัติและประสบการณ์- หน้าที่และความรับผิดชอบ
- 1. Service Design for New / Strategic Services- Coordinate with Product owner and key stakeholders to clarify requirements, craft out scenarios of customer journeys, design E2E service design, prepare communication to customer, customer handling and FAQs

2. Service Design for Experience Enhancement- Collect and study data to fine insights on Customer Paint Point and Top Complaints
- Initiates a new/enhance E2E service design, base on insights and company directions
- Conduct project feasibility and coordinate with related teams for developments

3. Customer Handling- Reviews E2E Customer Handling from incidents caused by network or products / services, with product own. Plan and prepare readiness of touch points and communication.

4. Communication and Wording- Craft out and review key message, communication, and wording to target customers for related touch points e.g. SMS, eBill, Letter etc.

คุณสมบัติ
- Bachelor Degree in Marketing, Communication or related field
- Experience in Customer Experience / Customer Journey Design will be benefited
- Practical in Design Thinking
- Strong in Project management
- Strong in Collaboration

ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- การฝึกอบรมและพัฒนาพนักงาน
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- เงินช่วยเหลือฌาปนกิจ
- โบนัสตามผลงาน/ผลประกอบการ

ดูสวัสดิการเพิ่มเติม