Workforce Management

Key Skills and Experience - Plan, create, and implement schedules based on trends - Monitor real-time performance and manage intra-day staffing needs - Analyze workforce data and forecast staffing requirements - Develop and implement strategies to optimize workforce productivity - Collaborate with other departments to ensure service delivery and efficient...

**Workforce and HR Operations Manager** **Key accountabilities**: - On - and offboarding of all employees in relation to contract management - Draft employment contracts, offer letters, and related agreements for new hires, promotions, transfers, and terminations. - Review contract terms and conditions to ensure accuracy, completeness, and compliance with...

**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

Department Operations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

Strategic allocation with key partners to drive cost efficiency & service levels consistency of assigned countries. Execute forecasting models of contacts based on historical data, business trends & expected demand. Collaborate with automation team on volume inflow strategies for service levels consistency & quality. Partner with BPO to uplift workforce...

**Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

DepartmentBusiness Intelligence and Data Analytics- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Business Intelligence and Data Analytics team plays a critical role in conducting close-loop data-driven business iterations. As business intelligence specialists and data analysts, our scope of work is not limited to just performance monitoring...

**Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

**Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

Department Operations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**About JLL -**We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

Department Operations - LevelExperienced (Team Lead) - LocationThailand - Bangkok The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**Team and Role Introduction**: Workforce Management(WMF) oversee productivity at companies by assessing, analyzing, and reporting employee productivity at the individual, departmental and institutional levels. They determine the best way to utilize employees' productivity skills using techniques and theories of workforce management ultimately aiming to...

Call Performance Analysis. Workforce Management. Support Call Center Team. Call Performance Analysis and Workforce Management.Ensures established key performance indicators are met by closely monitoring call statistics. Analyses call volume, call trends and call arrival patterns and report on any exceptional deviations. Participates in forecasting meetings...

Department - LevelExperienced (Individual Contributor) - LocationThailand - Bangkok - Fulfillment planning - working with business teams on middle-mile agent subcontractor requirements. - Oversee communication process to subcon-vendor performance management - Set up/Oversee Vendor performance tracking process, enforce SLA and Penalty - Run mid-large scale...

**Position**: Client Success Manager **Location**: Bangkok **Job Type**: Full-Time **Client Success Manager** **The Role** **Some of your responsibilities are**: - Day-to-day client communications - On-boarding clients to Atiom and conducting training sessions - Upselling and ensuring high client satisfaction on Atiom - Creating client training...

**Assistant Building Superintendent** **About JLL -**We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global...

**About JLL -**We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

The HR Manager will play a pivotal role in driving our people strategy, fostering a culture of excellence, and ensuring the effective management of all HR functions within the country. Reporting directly to the CEO, Thailand. **Required Qualifications and Skills**: - Bachelor's degree in Human Resource, Business Administration, Law or related field. - A...