Wfm Manager

2 weeks ago

กรงเทพมหานคร, Thailand Agoda Full time

**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**Our Purpose - **Bridging the World Through Travel**

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

**Get to Know our Team**:
The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group's global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda's business performance.

**The opportunity**:
As a Workforce Management (WFM) Manager, you will play a crucial role in optimizing our workforce efficiency and performance through strategic insights and advisory services. You will be responsible for developing and implementing workforce planning strategies that align with our business objectives, ensuring optimal resource allocation, and enhancing overall operational effectiveness. This role is a people leader role, responsible for the leadership of a team of WFM Capacity and/or Schedule Planners, enabling them to be successful and delivering against the prescribed KPIs.

**In this role, you'll get to**:

- Develop and implement long-term workforce strategies that support business goals and objectives
- Provide strategic guidance and recommendations to senior management on workforce management issues, opportunities, and best practices
- Utilize historical data and industry trends to forecast future workforce needs and capacity requirements
- Analyze workforce performance metrics and KPIs to identify opportunities for improvement and efficiency gains
- Lead change initiatives related to workforce management processes and systems, ensuring smooth implementation and adoption
- Collaborate with Project Management, Operations, Finance, and other departments to align workforce strategies with overall business objectives
- Drive continuous improvement initiatives to optimize workforce utilization, enhance employee engagement, and achieve cost savings
- Empower the team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing encouragement, support, and development

**What you need to succeed**:

- 10+ years of experience in workforce management, with a focus on strategic advisory and planning.
- Proven track record of developing and implementing successful workforce planning strategies in a complex organizational environment
- Proficiency in data analysis, and/or business intelligence tools, with a track record of using data to drive business outcomes
- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels
- Strategic thinking and problem-solving abilities, with a proactive and results-oriented mindset

**What we offer**:

- A dynamic and exciting data-driven multinational team in a successful and fast-growing tech company
- A clearly defined career path will help you to continuously develop your skills
- The chance to propose ideas to improve operations based on data and have an impact on the customer experience
- Relocation package for employees joining from abroad

bangkok #manila #melbourne #sydney

**Equal Opportunity Employer**

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is

  • Supervisor,wfm

    3 weeks ago

    กรุงเทพมหานคร, Thailand Webhelp Full time

    **Workforce Management (WFM)** **Location** - Bangkok, Thailand*** Job Title: Supervisor,WFM **Job Description**: - Planning & Scheduling - Manpower Planning, Scheduling, Transitioning new logos - Preparing and publishing WBRs, MBRs, QBRs - Recognize and recommend operational and support improvements for the enterprise - Collect, analyze and report...

  • Wfm Senior Capacity Planner

    1 week ago

    กรุงเทพมหานคร, Thailand Agoda Full time

    **About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

  • Manager, Performance

    2 weeks ago

    กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    **Team and Role Introduction**: Workforce Management(WMF) oversee productivity at companies by assessing, analyzing, and reporting employee productivity at the individual, departmental and institutional levels. They determine the best way to utilize employees' productivity skills using techniques and theories of workforce management ultimately aiming to...

  • Wfm Team Lead

    2 weeks ago

    กรุงเทพมหานคร, Thailand Go Asia Consulting Manpower Co., Ltd. Full time

    **WFM Team Lead ( Thai Nationality Only )** Company : Tech, Game Development, BPO Salary : 40K THB Work Location : Khlong Sam Wa (Phraya Suren) Free Shuttle Bus Working Days : Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts. Able to work during Thailand Public Holidays as requested. ㅡ **Responsibilities**: - Analyze...

  • Wfm Site Lead

    1 week ago

    กรุงเทพมหานคร, Thailand Go Asia Consulting Manpower Co., Ltd. Full time

    **WFM Site Lead ( Thai Nationality Only )** Company : Tech, Game Development, BPO Salary : 28K THB Work Location : Khlong Sam Wa (Phraya Suren) Free Shuttle Bus Working Days : Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts. Able to work during Thailand Public Holidays as requested. ㅡ **Responsibilities**: - Analyze...

  • Call Center Mis Manager

    4 weeks ago

    สาทร, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:ไม่ระบุ**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตสาทร,เขตภาษีเจริญ)**เงินเดือน(บาท)...

  • Operations Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand Growthfn Sdn Bhd Full time

    The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. - Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed - Maximize revenue generation to reach long and...

  • Sales Order Management

    4 weeks ago

    จตุจักร, กรุงเทพมหานคร, Thailand บริษัท แทร็กซ์ อินเตอร์เทรด จำกัด Full time

    **รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:1 ตำแหน่ง**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตจตุจักร)**: **เงินเดือน(บาท)...

  • Operation Manager 1

    4 weeks ago

    กรุงเทพมหานคร, Thailand GrowthFn Full time

    Job Description: The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities - Analyze and maintain all Client Service Level Agreements; implement improvement plans...

  • Operations Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand Gratitude Philippines Full time

    A leading BPO in Bangkok is hiring an **Operations manager** to join their team ASAP! Travel : 1 HC Transportation : 1HC **Rotational Shifts** We are looking for Immediate Joiners **Job Title: Operations Manager** **Language Proficiency: English (B2 level)** **Location: Bangkok Thailand** The Operations Manager is responsible for coaching and supervising...

  • Operations Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand Adi recruitment Full time

    **Job Title: Operations Manager I** **Language Proficiency: English (B2 level)** **Location: Bhiraj Tower Bangkok Thailand, Close to bts Bangna 3 mins walk** **Salary - Max 90,000 THB** - The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level...

  • Senior Lead, Business Operations

    3 weeks ago

    กรุงเทพมหานคร, Thailand Kyndryl (Thailand) Company Limited Full time

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Senior Lead, Business Operations

    1 week ago

    กรุงเทพมหานคร, Thailand Kyndryl Full time

    Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Operations Manager

    2 days ago

    กรุงเทพมหานคร, Thailand Gratitude India Full time

    **Operations Manager - Thai Speaking** **Location: Bangkok Thailand** **Salary: 90,000 THB Max** **Travel: 1 HC** **Transportation: 1HC** **Rotational Shifts** **Immediate Joiners** Language Proficiency: English (B2 level) - Bachelor's Degree in related field with more than seven years of experience (with at least two years of Progressive Management...

  • Delivery Project Executive- Operations

    2 months ago

    กรุงเทพมหานคร, Thailand GrowthFn Full time

    Open for - 1 Local & 1 Expat (Malaysia, Vietnam, Indonesia, Japan, etc.) Budget: 120K-150K THB The Role: We are looking for a seasoned Operations professional for Thailand. The identified resource is expected to manage the delivery & operations for a Travel & Transport client. This individual will lead client engagement and will be fully responsible for...

  • Delivery Project Executive- Operations

    2 days ago

    กรุงเทพมหานคร, Thailand GrowthFn Full time

    Open for - 1 Local & 1 Expat (Malaysia, Vietnam, Indonesia, Japan, etc.) Budget: 120K-150K THB The Role: We are looking for a seasoned Operations professional for Thailand. The identified resource is expected to manage the delivery & operations for a Travel & Transport client. This individual will lead client engagement and will be fully responsible for...

  • Operations Delivery Project Executive

    4 weeks ago

    กรุงเทพมหานคร, Thailand GrowthFn Full time

    **NOTE**: - Good experience in people management, KPI, managed/managing 300-400+ FTE’s/Headcounts - Good communication and experience in client interaction/handling *The Role:* Our client is looking for a seasoned Operations professional for Thailand. The identified resource is expected to manage the delivery & operations for a Travel & Transport client....

  • Data Analyst

    2 months ago

    กรุงเทพมหานคร, Thailand Allianz Partners Full time

    **Job Scope & Responsibilities** - Identify, collect and analyze the needs in terms of KPIs and dashboards required by the business stakeholders, including call center leaders, management as well as other functions and headquarters. - Develop a framework to methodically and qualitatively collect/store raw data from different sources, transform it into agreed...

  • Data Analyst

    2 days ago

    กรุงเทพมหานคร, Thailand Allianz Partners Full time

    **Job Scope & Responsibilities** - Identify, collect and analyze the needs in terms of KPIs and dashboards required by the business stakeholders, including call center leaders, management as well as other functions and headquarters. - Develop a framework to methodically and qualitatively collect/store raw data from different sources, transform it into agreed...