Client Service Associate
5 months ago
**#BeMore**
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
**Top Reasons to work with TDCX**
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
**What is your mission?**
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
**Who are we looking for?**
- Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesse strong time management skills and motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of the supporting market.
**Who is TDCX?**
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
-
Client Advisor
4 months ago
Thailand JP Caliber (Recruitment Agency) Full time**JOB MISSION** - Provide excellent and specialized customer service by **creating emotionally enriched relationships **with clients - **Develop and nurture **meaningful and loyal client relationships through personal connections and CRM initiatives - Manage and drive sales by understanding client desires and creating a **hand-crafted experience **for the...
-
Client Relations Manager
5 months ago
Thailand The Dawn Wellness Centre & Rehab Full time**Position summary**: The Client Relations Manager is responsible for establishing relationships with new clients inquiring for treatment for addiction and related mental health issues. Leads are provided through various marketing channels. The incumbent initially performs lead screening to determine qualified prospects. After which, they work closely with...
-
Freelance Client Service Manager
5 months ago
Thailand Klick Health Full time**About Klick Health** As a Client Success Manager, you’ll join a dynamic team of client services experts to bridge the gap between our valued clients and our internal teams. Your role will involve forging strong client relationships, understanding their unique marketing needs, ensuring precise project execution, and meeting tight deadlines, while...
-
Associate, Capital Markets
4 months ago
Thailand Tilleke & Gibbins International Ltd Full time**Location**: Thailand **Department**: Legal *** *** This position is for a mid-level associate to assist partner(s) and senior associates in the Capital Markets practice group, which covers a full range of capital market products and securities transactions (including securities issuance and IPOs). The lawyer is expected to have legal knowledge in the...
-
Sales / Senior Sales Associate (Russian Speaking)
5 months ago
Thailand Christian Dior (Thailand) Co., Ltd. Full timeThe essential job duties. Demonstrate excellent customer services and selling techniques. Generate outstanding sales results, beyond the store average. Share knowledge and experience with Sales Associates to allow them to improve their performance, also coach new staff. Increase clients' engagement and loyalty by conveying Dior values. Be the specialist...
-
Associate: Software Developer
5 months ago
Thailand NodeFlair Full time**Job Summary**: **Job Type** Permanent **Seniority** **Years of Experience** Information not provided **Tech Stacks** Strategy Go Spring Java Linux Bootstrap Springboot iOS Angular Android Typescript JavaScript SQL C# jQuery PostgreSQL React MongoDB Python - In this role you will join IBM Consulting via our world class Associate Program for university...
-
Telemarketer/ Customer Service
5 months ago
Thailand Air Charter Service Full time**A DAY IN THE LIFE** - Follow-up on qualifying leads and conduct research to identify potential clients - Maintain accurate records in data system, with detailed information on customer contacts - Move clients to the next step in the sales process - Escalate any issues to line manager - Work in conjunction with Private Jet Sales Executives to grow the sales...
-
Freelance Client Service Manager
5 months ago
Thailand Klick Health Full time**About Klick Health** As a Project Manager, you’ll join a dynamic team of project manager experts to bridge the gap between our valued clients and our internal teams. Your role will involve forging strong client relationships, understanding their unique marketing needs, ensuring precise project execution, and meeting tight deadlines, while collaborating...
-
Senior Associate, Partnerships
4 months ago
Thailand Ninja Van Full timeNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...
-
Associate, Corporate Services
5 months ago
Thailand Tilleke & Gibbins International Ltd Full time**Location**: Thailand **Department**: Legal *** *** **Areas of Responsibility** **Legal Practice** - Provide legal advice for clients on alternative solutions for foreign business expansion to Thailand or existing businesses to comply with Foreign Business Act and related regulations and other regulatory advice, including anti-money laundering, banking...
-
Pvb Client Advisor
5 months ago
Thailand UOB (Thai) Public Company Limited Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
Business Development
4 days ago
Thailand Union Space Thailand Full time**Job Summary**: Key Responsibilities - **Agent Sourcing & Management**: - Identify, evaluate, and onboard new agents and external partners to handle specific client needs. - Maintain relationships with agents to ensure high standards of service and reliability. - Negotiate and manage agent contracts, terms, and expectations. - **Client Solutions...
-
Thailand NTT Global Full timeSenior Associate Transformation Consultant Transform business operations through innovative IT solutions, driving growth and efficiency in a dynamic and inclusive work environment. About the Role Develop subject matter expertise and assist with less complex client business transformation. Apply emerging technology trends to define...
-
Associate, Corporate and Merger
4 months ago
Thailand Tilleke & Gibbins International Ltd Full time**Location**: Thailand **Department**: Legal *** *** We are seeking junior, mid-level, and senior associates to assist partner(s) in developing our Corporate M&A practice group. **Areas of Responsibility** **Legal Practice** - Advise clients on corporate and commercial laws such as company formation and dissolution, options for shareholding structures...
-
Client Success Manager
2 weeks ago
Thailand Agency Growth Team Full timeDo you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...
-
Client Support Worker
5 months ago
Thailand Miracles Asia - Phuket, Thailand Full timeMiracles Asia works with adults of all ages in the global community. Miracles Asia has been supporting people and families to recover from addiction and the effects of addiction for many years. We are a team of skilled, passionate, and creative people providing Miracles Asia’s a unique recovery program and services. We at Miracles Asia empower people and...
-
Senior Associate, Tax
5 months ago
Thailand Tilleke & Gibbins International Ltd Full time**Location**: Thailand **Department**: Legal *** *** This position is for a key senior lawyer to assist partner(s) in leading and developing tax practice group. The lawyer is expected to have strong expertise and legal knowledge in tax law and regulations and capabilities in rendering professional advice and managing complex cases. **Areas of...
-
Senior Sales Associate
5 months ago
Thailand Talentvis Full timeRequirements:Bachelor degree in any fields. - At least 4-5 years working with high-end fashion, luxury industry or in similar capacity. - At least 2-3 years be the senior sales with luxury brand or related fields. - Be the good role's model for the team members with good selling skills - Leadership skill with good coaching and motivation. - Fluent in...
-
Client Care Advisor
5 months ago
Thailand Tiffany & Co. Full timeThe name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH! Are you passionate about developing talents, building...
-
Associate, Tmt
4 months ago
Thailand Tilleke & Gibbins International Ltd Full time**Location**: Thailand **Department**: Legal *** *** **Areas of Responsibility** **Legal Practice** - Assist clients from technology industry such as media/OTT companies, telecommunications companies, e-payment and fintech companies, platforms/marketplace, etc. on relevant matters. - Advise clients on legal responsibilities regarding compliance with...