Senior Associate, Partnerships
5 months ago
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.
**Why we need you**
Senior Associate, Key Account Management will provide a best-in-class customer experience to our clients in ensuring that all their concerns are addressed and we live up to our commitment of taking the hassle out of their parcel.
**What you will do**:
- Support the development of account planning by ensuring we are up to date about competitor’s landscape (Insights churning), client’s expectations (Alignment of metrics), and working on execution for initiatives with clients
- Ensure reports committed with client are being sent with accuracy
- Ability to understand what is important to client and suggest improvements to hit it
- Take charge of all issues escalated by assigned clients to ensure resolution in a timely manner
- This includes self resolved and escalated issues with internal stakeholders
**What you will need**:
- At least 2 years of experience in Business Development, Logistics or eCommerce
- Bachelor’s Degree in any field, preferably within Logistics or eCommerce
- Able to perform data analysis and work with numbers
- Proficient knowledge of G Suites and Microsoft Office Suite (Word, Powerpoint, Excel)
- Possess persuasive skills and a track record of relationship management skills
- Good command of English
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