Customer Service

3 weeks ago

คลองเตย กรงเทพมหานคร, Thailand Yindii Full time

**Your mission**:
Yindii is looking for an energetic Operation & Customer Service Manager with good communication skills to join a growing startup fighting for a better planet. You’ll be handling daily delivery operations, taking care of our customers and accompanying our store partners.

**Responsibilities**:

- You are responsible that food is delivered safely from our partner stores to our customers
- Coordinate with the stores : Follow up daily orders, ensure that store partners are preparing orders etc.
- Follow up pickup & deliveries through partner tools like Lalamove
- Support customer’s satisfaction through telephone or online chat tools to answer questions, problems

**Requirements**:

- Degree or higher in customer service, tourism, marketing, communication or any related field
- 2+ year experience in Sales, Customer Service, Telemarketing or Customer facing position
- Good coordination skills, communication skills, strong presentation and service mind, planning and problem solving skills.
- Good computer skills, especially in Microsoft office. You are used to working remotely from a computer and interact with customers over phone & chat
- English & Thai (Speak, read & write) is a must

**Benefits**
- full-time
- Bangkok-based, remote work accepted up to 80%
- Work on solving real-world problems & making customers happy
- Work closely with the CEO who has over 10 years of experience in the field
- FREE credits to spend on the App to get premium food

**Salary**: ฿20,000.00 - ฿28,000.00 per month

COVID-19 considerations:
Daily cleaning of all surface
Weekly ATK test
Work-from-Home 4 days per week

Ability to commute/relocate:

- คลองเตย, กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 2 years (preferred)

**Language**:

- Thai (required)
- English (required)

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